Frequently Asked Questions (FAQs)

Common Questions

How do I list an item?

At ANYVAN, we want you to enjoy being a part of our community and we want you to be sure of how the whole process works. That's why we've compiled a list of customers' frequently asked questions so you can be completely in the know when you're connecting with customers or Transport Providers.

Listing an item on ANYVAN is straight forward, fast and FREE.

You can list as many items as they wish and are under no obligation to accept any bids from any Transport Provider.

To list an item, go to www.anyvan.com/send-goods or click on List a Delivery on the homepage/header bar.

The 5 steps to listing an item:

a. Select a category and sub-category of the item you wish to transport (e.g. furniture, wardrobe).

b. If listing an eBay item, simply enter the eBay item number below the sub-category and ANYVAN will do the rest.

c. Enter item details.

d. Upload up to 10 images.

e. Enter your contact details.

f. Double check item details and then confirm.

After the item is listed, all relevant Transport Providers who are interested in your listing will be notified and invited to submit a cheap quote to transport your item.

They are alerted because their preferences match your listing in one of the following ways:

a. The nature your item being shipped (eg. a Yacht)

b. Your location (e.g. Yarmouth)

c. The destination of your item (e.g. Oban)

If you change your mind and decide not to have the listing shipped, please remove the listing as soon as possible, this then saves the Transport Providers from making unnecessary bids.

How can I receive more quotes?

There is no special formula to make your delivery look more attractive but we do advise that you give as such detail as possible when listing your item/s. A Transport Provider is going to be more willing to bid if he or she has a clear understanding of your job in hand. Being flexible on your delivery dates will certainly help you improve your chances of finding a company going your way with room to spare. Also, be sure your delivery is in the correct category.

When and who do I need to pay?

In order to secure your chosen Transport Provider, we require a deposit to be paid to ANYVAN. This payment is taken only after you have accepted a bid, not before. This can be paid either through our Secure Payment Gateway (all major credit cards accepted) or through Paypal and Google Checkout.

Having paid the initial ANYVAN deposit, the remaining balance is then paid directly to the transport provider, details of which are to be agreed directly between you and your chosen transport provider. This must be paid through the payment methods and terms specified on the transport provider's profile page. Just to re-iterate, the final amount that you agreed on ANYVAN is the final amount that you pay for the job. There are no hidden extras.

How do I import an eBay auction item?

ANYVAN is fully compatible with the online retail company eBay and is a member of the eBay developer's programme.

A significant factor influencing people's decision to bid on eBay items can be the high delivery costs and long distances involved to relocate the item that they want. Simply enter the eBay Item Number in the field provided and ANYVAN will automatically populate the related fields in the list a delivery process.

Just follow these simple steps

a. After selecting a category and sub-category on Step 1, you will be asked if your item is an eBay item.

b. If yes, tick the box and an open field will appear asking for the eBay item number.

c. Enter the eBay number and your eBay ID in the fields and press IMPORT.

Due to the site being compatible with eBay, all fields on Step 2 and 3 are auto populated with the details from the delivery listed on eBay.

Customers can list either eBay items they're bidding on, interested in or items they've already won.

ANYVAN has created eBay specific icons to allow TPs to distinguish the status of imported eBay listings from regular ANYVAN listings. As with before, please be sure to remove your ANYVAN listing as soon as you drop out of the eBay bidding process.

How do I change my email notifications?

To manage the frequency of all notifications you receive, go to the 'Preferences' blue hyperlink located in the central-left module of your dashboard. The purposes of these email notifications are to allow you to have an up-to-date understanding of all activity regarding your delivery.

You will always receive email notifications when:

• You receive a message from a Transport Provider

• You accept a bid

You also have the option of being sent an email notification;

• when a new bid is received on one of my deliveries

• when a bid is withdrawn on one of my deliveries

• when my delivery is about to expire

The notifications are in place for your convenience so the more notifications you receive, the better understanding of all activity.

How can I be sure my items arrive in the same condition?

Firstly, ANYVAN advise that you wrap and pack your item/s as well as you can. This will alleviate the chances of your items getting damaged during the journey. ANYVAN also provides with each job with a Check-in and Checkout document to be used by both parties for your convenience. This is a document that both parties sign on collection of the items and again on delivery. It is not compulsory that you use this document however it is provided to help protect all parties in the unlikely event of any dispute relating to the condition of items.

These documents can be found when you have logged into your dashboard and if you press the 'Accepted/Feedback' tab in pink, you will see a button called ‘Details’. These have all the details you need to communicate with the transport company in question.

How do I accept a quote?

Go to the ‘View Bids’ page on your dashboard which is found by clicking the pink 'View Bids - Accept' button to compare the bids you have received on your listing. If you wish to accept one of the bids - click the pink 'Accept Bid' button and follow the simple deposit payment procedure to secure the job. Deposits can be made using either a Credit/Debit Card, Paypal or Google checkout. You will then receive your chosen Transport Provider’s contact details for all further correspondence and arrangements. Don't forget to leave feedback so others can see how you got on.

How do I ensure a Transport provider is trustworthy?

ANYVAN aims to provide both customers and Transport Providers with a safe community where they can interact to mutual benefit. To ensure this, we have created a feedback and recommendation rating system which will allow Transport Providers / customers to gauge how reliable another party might be based on previous jobs. All feedback scores can be viewed when you click on the Transport Providers name.

Please be aware that all Transport Providers are required to verify themselves. It is not compulsory to complete the verification process but a Transport Provider with an unverified status should always be questioned. All new Transport Providers signing up to ANYVAN will have a period of time (normally not more than one week) when they will hold an unverified status, Transport Providers that have been active on ANYVAN for more than one week and whose status remains unverified should be questioned. Always ensure you have checked the verification status of each Transport Provider before you accept a bid. This can be viewed on the Transport Provider's profile page and your 'view bids' page found on your dashboard.

Can ANYVAN help with storage of my items?

Yes. Our new sister site www.anystorage.com is the ideal place for you to arrange your storage. On AnyStorage, you can compare a number of companies near you as well as book them straight through the site.

Visit www.anystorage.com for further details, or call us on 0203 6750 750.tails, or call us on 0203 6750 750.

How do I decline a quote?

PLEASE NOTE - customers are under no obligation to accept any bids. For the integrity of the site, we advise customers to immediately decline bids that you do not intend to accept. This encourages TPs to either re-bid or discontinue with any further bidding. TPs are constantly scheduling journeys throughout the UK, so the quicker reply on bids, the easier and more efficient it is for TPs to arrange their daily operations.

Customers can view all active bids by going to their ‘Dashboard’ and pressing the pink ‘View Bids - Accept’ button. You will receive email alerts when any new bids have been placed - with the option to decline it if you so wish. After declining a bid, a pop up box will allow the customer to enter a reason why they chose to dismiss the bid. This feature is optional but will help TPs determine whether they should re-bid or not (e.g. if the customer believes the bid was too costly).

How do I remove my listing from the website?

Users can remove a listing at any time during the live auction. ANYVAN actively encourage users to remove delivery jobs that have no intention of needing carried out.

This is for the benefit of the Transport Providers so they do not waste time bidding on jobs that do not need to be delivered.

To remove a listing, go to your Dashboard and locate your listing in question and click the 'remove' link just to the right of the pink 'View Bids - Accept' button. You will then be asked to confirm the removal of the item and the reason for the removal (optional).

My Account

How do I register?

Registering on ANYVAN is a simple and cost-free process.

You can either sign up when first entering the site by clicking the pink sign up button on the top right of the home page, or as you are listing your delivery job.

You will not be able to list a delivery job onto ANYVAN before you have signed up as we require your email address so that we can notify you about your delivery.

To sign up now go to www.anyvan.com/sign-up.

Customers who aren't registered but wish to list an item will be redirected to the registration pages after confirming the listing. After registration you will automatically be redirected to your own 'Dashboard'.

Listing items on ANYVAN is completely free, incredibly easy and will save you up to 75% off all deliveries.

Managing your 'My ANYVAN'

All Users have access to a personal 'Dashboard', which acts as a central command point where you will be able to:

Manage, view and edit all your own listings

Re-list any withdrawn, expired or similar item listing

Keep up to date with the latest offers and site activity

Edit Profile and Preference settings

View and respond to Messages

Leave feedback

Lost/Forgotten password

Don't worry - Just click the 'forgotten your password' text link on the LOGIN pop -up page at the site entrance. An email will follow shortly with a computer generated password to be used with the registered email address.

Having gained access to the site, ANYVAN encourages you to change your password to another of your choice using the 'Edit Profile - Account Details' tab.

How do I change my email address?

Once in your ‘Dashboard’ go to 'Edit Profile' and then Account Details. Change your email address accordingly and save changes before leaving the page.

Please be advised, ANYVAN does not allow usernames to be changed. This is to discourage fraudulent activity by ensuring an accurate history of each Customer/TP.

How do I set my email notifications?

You will be notified by a mandatory email when:

You receive a new message from a Transport Provider

You accept a bid

You also have the option of being sent an email notification;

when a new bid is received on one of my deliveries

when a bid is withdraw on one of my deliveries

when my delivery is about to expire

These emails allow you to have an up-to-date understanding of all activity regarding your delivery.

How do I set my text message notifications?

As well as emails, customers can be notified of Transport Provider bids by SMS.

This is a totally free service. To enter a mobile number, this is done on Step 4 of the listing process just before you press the pink ‘confirm’ button. You will receive SMS’s whenever a new bid is placed on your listing.

Listing Items

How to list an Item

Listing an item on ANYVAN is straight forward, fast and FREE.

Customers can list as many items as they wish and are under no obligation to accept any bids from any Transport Provider (TP).

To list an item, go to www.anyvan.com/send-goods or click the ‘Post A Job’ link on the homepage header bar.

The 4 step, 1 page listing process consists of:

• Step 1: Select a category and sub-category of the item you wish to transport (e.g. General - Household Furniture). If listing an eBay item, simply tick the box ‘this is an eBay item’ and enter the eBay auction number below the sub-category and ANYVAN will do the rest.

• Step 2: Enter item details and upload up to 10 images.

• Step 3: Enter both the pickup and drop off details including dates you have in mind.

• Step 4: If you would like to Upgrade your listing, enter a maximum price, enter a promo code or to receive SMS messages, please do so in Step 4

After the item is listed, all relevant Transport Providers who are interested in your listing will be alerted.

They are alerted because their preferences match your listing in one of the following ways:

1. The nature your item being shipped (eg. a Yacht)

2. Your location (e.g. Yarmouth)

3. The destination of your item (e.g. Oban)

If you change your mind and decide not to have the listing shipped, please remove the listing as soon as possible, this then saves the TPs from making unnecessary bids. The remove link sits on your 'Dashboard' to the right of the ‘View Bids’ button.

Listing eBay Items

ANYVAN is fully compatible with the online retail company eBay and is a member of the eBay developer's programme.

A significant factor influencing people's decision to bid on eBay items can be the high delivery costs and long distances involved to relocate the item that they want. Simply enter the eBay Item Number in the field provided and ANYVAN will automatically populate the related fields in the list a delivery process.

Just follow these simple steps

After selecting a category and sub-category on Step 1, you will be asked if your item is an eBay item.

If yes, tick the box and an open field will appear asking for the eBay item number.

Enter the eBay number and your eBay ID in the fields and press IMPORT.

Due to the site being compatible with eBay, all fields on Step 2 and 3 are auto populated with the details from the delivery listed on eBay.

Customers can list either eBay items they're bidding on, interested in or items they've already won.

ANYVAN has created eBay specific icons to allow TPs to distinguish the status of imported eBay listings from regular ANYVAN listings. As with before, please be sure to remove your ANYVAN listing as soon as you drop out of the eBay bidding process.

Uploading pictures

ANYVAN advise customers to list deliveries with images. This will increase the amount of bids you'll receive and it also gives the TP a clearer idea of the delivery item.

Adding images is Step2 in the listing a delivery process. Images compatible with ANYVAN include JPEGs, GIFs and PNGs.

If you have any problems uploading an image please contact ANYVAN.

Shipment Details

ANYVAN customers are encouraged to enter as much detail as possible when posting a job in order to avoid any confusion over the listing and to ensure the cheapest possible quote.

We recommend customers to enter the dimensions and weight of the item being shipped. If these aren't available, please leave the fields blank. However, there is a chance of TPs overlooking your listing if you do not provide enough detail.

Manage Listings

Declining Bids

PLEASE NOTE - customers are under no obligation to accept any bids. For the integrity of the site, we advise customers to immediately decline bids that you do not intend to accept. This encourages TPs to either re-bid or discontinue with any further bidding. TPs are constantly scheduling journeys throughout the UK, so the quicker reply on bids, the easier and more efficient it is for TPs to arrange their daily operations.

Customers can view all active bids by going to their 'Dashboard' and pressing the pink ‘View Bids - Accept’ button. You will receive email alerts when any new bids have been placed - with the option to decline it if you so wish. After declining a bid, a pop up box will allow the customer to enter a reason why they chose to dismiss the bid. This feature is optional but will help TPs determine whether they should re-bid or not (e.g. if the customer believes the bid was too costly).

Editing Listings

Users can edit a listing at any time during a live auction.

Before: If you edit a listing before any bids have been made then the auction will remain exactly the same.

During: If you edit a listing after bids have been placed then all of the bidding TPs will be sent an email notifying them of the listing amendments. All bids prior to the amendments are no longer legally binding. However, all TPs will the opportunity to resubmit their bid if applicable.

Remove / Withdraw a Listing

Users can remove a listing at any time during the live auction. ANYVAN actively encourage users to remove delivery jobs that have no intention of needing carried out.

This is for the benefit of the Transport Providers so they do not waste time bidding on jobs that do not need to be delivered.

To remove a listing, go to your Dashboard and locate your listing in question and click the 'remove' link just to the right of the pink 'View Bids - Accept' button. You will then be asked to confirm the removal of the item and the reason for the removal (optional).

What to look for in a Transport Provider

ANYVAN has thousands of registered Transport Providers with totally different abilities and experiences so be sure to choose the correct one. Below are the main 5 sets of criteria you should be looking for a perfect bid and delivery.

Verification Status

Pickup and Delivery Dates

Feedback Score

Recommendation Score

Price

Having chosen the preferred bid, click the pink 'Accept' button on the ‘View bids’ page - which will lead you to our payment gateway. As a customer, ANYVAN requires you to pay a deposit to secure the delivery with the Transport Provider. This will not affect the final amount you pay as you will only pay the Transport Provider the remaining balance.

It is essential you check the TP's payment methods before accepting the bid. Upon payment you will receive an email with all the Transport Provider's contact details. Please note - it is up to the TP to contact the customer. However, if no immediate contact is made, then ANYVAN urges the customer to reach out to the TP to agree pick-up/drop-off times etc.

Use Feedback to aid your choice of Transport Provider

ANYVAN aims to provide both customers and TPs with a safe community where they can interact to mutual benefit. To ensure this, we have created a feedback and recommendation rating system which will allow future TPs/customers to gauge how reliable another party might be based on previous jobs.

The feedback you leave on the other party can either be positive, neutral or negative.

Once feedback has been left, it will appear after the member's name on their profile page. Over time, members will build up a feedback rating which will impact their chances of winning future deliveries or having reputable firms wanting to ship their item. For TP’s who have completed over 20 jobs on the site and 100% rating, ANYVAN has issued a gold star symbolising a recommended status.

Abusive, obscene or threatening language will not be tolerated and will result in exclusion from the site.

We have also introduced a recommendation rating system where customers can recommend TPs for the benefit of other customers. Please note that only positive recommendations can be left. We encourage customers to only recommend TPs if they genuinely feel they deserve it.

Feedback can be left from your Dashboard.

Bid Acceptance

Paying a deposit

In order to secure your chosen Transport Provider, we require a deposit to be paid to ANYVAN. This payment is taken only after you have accepted a bid, not before. This can be paid either through our Secure Payment Gateway (all major credit cards accepted) through Paypal or Google Checkout.

Having paid the initial ANYVAN deposit, the remaining balance is then paid directly to the transport provider, details of which are to be agreed directly between you and your chosen transport provider. This must be paid through the payment methods and terms specified on the transport provider's profile page. Just to re-iterate, the final amount that you agreed on ANYVAN is the final amount that you pay for the job. There are no hidden extras

Contact with a transport provider

Having paid the deposit and secured the Transport Provider, ANYVAN will email you the contact details of the transport provider and also via a link on your dashboard under the pink 'Accepted/Feedback' tab. It is at this point that you should arrange pick-up and delivery times.

It's up to the TP to get in contact with you but ANYVAN advises that you contact the TP directly to ensure contact.

Having received confirmation and details of your preferred TP from ANYVAN all further communication is between you and the TP alone.

Paying the remaining balance to the transport provider

Having paid the initial ANYVAN deposit, the remaining balance is then paid directly to the Transport Provider upon completion of the job. This must be paid through the payment methods and terms specified on the TP's profile page. Just to re-iterate, the customer does not pay any more than the amount they accepted.

Leaving feedback to the transport provider

The success of ANYVAN and its members is down to the integrity of our feedback rating system. We aim to create an honest and safe community by means of feedback ratings, so we ask all members to leave honest and reliable feedback after every transaction.

To leave feedback, please log onto your 'Dashboard'. When on your 'Dashboard' please press the pink 'Accepted/Feedback' tab in order to view the completed deliveries. You will then see a pink button called 'Feedback'. Please press that button and leave either Positive, Neutral or Negative feedback along with a comment.

If you have any outstanding feedback ANYVAN will prompt you via email. We really urge all users to leave feedback as this aids other customers.

Communication

ANYVAN advises you to keep in constant communication with the TP for the duration of the job. It is always the lack of communication between parties that often causes problems. This in turn may result in negative feedback which will damage your reputation on the site. All contact information for the TP you have chosen will be displayed on your dashboard.

Insurance

Most, but not all of ANYVAN's Transport Providers hold Goods in Transit Insurance of varying levels. Customers can view the TP's level of insurance on their profile page or when the customer views their bids from the 'View bids' page. It is up to the customer to enquire about insurance levels before accepting a bid.

Use ANYVAN check in and check out

To help both parties, ANYVAN provides a pre-populated check-in and check-out documents to accompany all confirmation emails following an accepted job.

ANYVAN actively encourages both the Customer and the TPs to print out the check-in and check-out documents (found within your dashboard or within your confirmation email). These signed documents confirm the listing was picked up and the time the listing was delivered, as well as the condition of the item upon collection and delivery. These agreements aim to alleviate potential discord between the customer and the TP. Signatures and diagrams are required if applicable.

Please note: Insurance companies will require these docum

Recommendations

How does the recommendation system work?

As an introductory offer for a limited time when you introduce ANYVAN by recommending us to your friends, family or colleagues - they will receive a £5 starter credit for FREE. If they then successfully use ANYVAN by accepting a bid, we will give you £10 credit into your ANYVAN account This credit can be used to; upgrade your existing deliveries, to pay the deposit amount when accepting a quote or it can be cashed out at a 50% value through Paypal. It’s very simple, the more people you recommend the more you can earn!

Who can recommend ANYVAN?

Both registered customers and transport providers can recommend ANYVAN. Please note; you have to be registered on ANYVAN in to order recommend our service and for you to receive credit.

Different ways to recommend us

There are many ways in which our users can recommend Anyvan to receive credit/cash. To learn more go to your dashboard and press the 'Recommend Now' button

1. Users can enter email addresses manually into the space available on the recommendation page. Please note to leave commas between each email address. There is no limit to the number you can recommend.

2. Through your email provider or Social Media Stream; These include AOL, Yahoo, Gmail, Live/Hotmail, LinkedIn, YouTube plus Twitter and Facebook. We will ask for your email provider password but rest assured, we will never store any passwords.

3. Downloading our banners - We have a number of different formats of banners to use which can be placed on your websites or eBay listings for example. You will need to copy and paste the unique html code and place it where necessary. Every customer or user of yours who clicks a banner will receive £5 credit into their account and when they are successful with the transaction, you will receive £10 credit which can be cashed out at a rate of 50%.

4. Every user has a unique promo code which is embedded within personal reference link on your dashboard known as a URL. This link/URL can be posted anywhere on the internet to get people to join up for you to start earning.

The finer details

After one of your "recommendees" accepts a bid, payments take 7 days or after positive feedback is left in order to clear in your ANYVAN balance. This is to avoid users accepting bids and for the delivery not to take place. If the delivery is not successful, no funds will be passed to the recommender. We reserve the right to refuse or withdraw credit if we suspect any abuse / misuse of the recommendation facility.

Still need help? Contact the support team

Use the contact form to get in touch with us, one of our support team will reply to you regarding your enquiry as soon as possible but this can take up to 24 hours

For a faster response you can give us a phone call.
We look forward to hearing from you.

Call us on 020 3005 6000

Take me to contact page

This company is a member of the AnyVan Association of Professional Removers

Find out more

This company is a member of the AnyVan Association of Professional Car Transporters

Find out more

This company is a member of the AnyVan Association of Professional Motorcycle Transporters

Find out more

Repeat user who has posted a listing on AnyVan previously
19% greater chance of quote acceptance!

This is a mobile site user. They are more likely to be in a hurry - a realistic first bid may secure the job!

Repeat user who has accepted a quote on AnyVan previously
60% greater chance of quote acceptance!

User who is in communication with the AnyVan Team
Greater chance of quote acceptance!

This transport provider is currently available today! We highly recommend sending them a message to see if they can undertake your job if it’s urgent.