Help Centre

  • Customer
  • Transport Provider
  • Tips & Tricks
  • Do Nots!

How to register

Registering on ANYVAN is a simple and cost-free process.

You can either sign up when first entering the site by clicking the pink sign up button on the top right of the home page, or as you are listing your delivery job.

You will not be able to list a delivery job onto ANYVAN before you have signed up as we require your email address so that we can notify you about your delivery.

To sign up now go to www.anyvan.com/sign-up.

Customers who aren't registered but wish to list an item will be redirected to the registration pages after confirming the listing. After registration you will automatically be redirected to your own 'Dashboard'.

Listing items on ANYVAN is completely free, incredibly easy and will save you up to 75% off all deliveries.

Notifications

You will be notified by email whenever there is a delivery that could be of interest to you. We strongly advise you to take full advantage of this service, since it could mean adding deliveries to routes you are already taking or finding local jobs in your area.

You can manage the frequency and volume of all notifications using the Preferences feature located in the central-left module on your dashboard.

Notifications include:

  • Contact me when a new auction is listed that matches one of my saved searches
  • Contact me every 24hrs with a summary of all new auctions listed within my saves searches
  • Contact me when I am outbid on an auction
  • Contact me when a new bid is made on an auction that I am watching

Or

  • Contact me when a new lowest bid is made on an auction that I am watching
  • You will always be notified when the following events happen;
  • When you receive a message from another User
  • When you win an auction
  • When you are outbid on an auction

Notifications - Email

You will be notified by a mandatory email when:

  • You receive a new message from a Transport Provider
  • You accept a bid

You also have the option of being sent an email notification;

  • when a new bid is received on one of my deliveries
  • when a bid is withdraw on one of my deliveries
  • when my delivery is about to expire

These emails allow you to have an up-to-date understanding of all activity regarding your delivery.

Notifications - SMS

As well as emails, customers can be notified of Transport Provider bids by SMS.

This is a totally free service. To enter a mobile number, this is done on Step 4 of the listing process just before you press the pink ‘confirm’ button. You will receive SMS’s whenever a new bid is placed on your listing.

Managing your Dashboard

All Users have access to a personal 'Dashboard', which acts as a central command point where you will be able to:

  1. Manage, view and edit all your own listings
  2. Re-list any withdrawn, expired or similar item listing
  3. Keep up to date with the latest offers and site activity
  4. Edit Profile and Preference settings
  5. View and respond to Messages
  6. Leave feedback

Lost/Forgotten Password

Don't worry - Just click the 'forgotten your password' text link on the LOGIN pop -up page at the site entrance. An email will follow shortly with a computer generated password to be used with the registered email address.

Having gained access to the site, ANYVAN encourages you to change your password to another of your choice using the 'Edit Profile - Account Details' tab.

Changing Email Address

Once in your ‘Dashboard’ go to 'Edit Profile' and then Account Details. Change your email address accordingly and save changes before leaving the page.

Please be advised, ANYVAN does not allow usernames to be changed. This is to discourage fraudulent activity by ensuring an accurate history of each Customer/TP.

How to list an item

Listing an item on ANYVAN is straight forward, fast and FREE.

Customers can list as many items as they wish and are under no obligation to accept any bids from any Transport Provider (TP).

To list an item, go to www.anyvan.com/send-goods or click the ‘Post A Job’ link on the homepage header bar.

The 4 step, 1 page listing process consists of:

  • Step 1: Select a category and sub-category of the item you wish to transport (e.g. General - Household Furniture). If listing an eBay item, simply tick the box ‘this is an eBay item’ and enter the eBay auction number below the sub-category and ANYVAN will do the rest.
  • Step 2: Enter item details and upload up to 10 images.
  • Step 3: Enter both the pickup and drop off details including dates you have in mind.
  • Step 4: If you would like to Upgrade your listing, enter a maximum price, enter a promo code or to receive SMS messages, please do so in Step 4

After the item is listed, all relevant Transport Providers who are interested in your listing will be alerted.

They are alerted because their preferences match your listing in one of the following ways:

  1. The nature your item being shipped (eg. a Yacht)
  2. Your location (e.g. Yarmouth)
  3. The destination of your item (e.g. Oban)

If you change your mind and decide not to have the listing shipped, please remove the listing as soon as possible, this then saves the TPs from making unnecessary bids. The remove link sits on your 'Dashboard' to the right of the ‘View Bids’ button.

Listing ebay items

ANYVAN is fully compatible with the online retail company eBay and is a member of the eBay developer's programme.

A significant factor influencing people's decision to bid on eBay items can be the high delivery costs and long distances involved to relocate the item that they want. Simply enter the eBay Item Number in the field provided and ANYVAN will automatically populate the related fields in the list a delivery process.

Just follow these simple steps

  1. After selecting a category and sub-category on Step 1, you will be asked if your item is an eBay item.
  2. If yes, tick the box and an open field will appear asking for the eBay item number.
  3. Enter the eBay number and your eBay ID in the fields and press IMPORT.

Due to the site being compatible with eBay, all fields on Step 2 and 3 are auto populated with the details from the delivery listed on eBay.

Customers can list either eBay items they're bidding on, interested in or items they've already won.

ANYVAN has created eBay specific icons to allow TPs to distinguish the status of imported eBay listings from regular ANYVAN listings. As with before, please be sure to remove your ANYVAN listing as soon as you drop out of the eBay bidding process.

Uploading pictures

ANYVAN advise customers to list deliveries with images. This will increase the amount of bids you'll receive and it also gives the TP a clearer idea of the delivery item.

Adding images is Step2 in the listing a delivery process. Images compatible with ANYVAN include JPEGs, GIFs and PNGs.

If you have any problems uploading an image please contact ANYVAN.

Delivery Details

ANYVAN customers are encouraged to enter as much detail as possible when posting a job in order to avoid any confusion over the listing and to ensure the cheapest possible quote.

We recommend customers to enter the dimensions and weight of the item being shipped. If these aren't available, please leave the fields blank. However, there is a chance of TPs overlooking your listing if you do not provide enough detail.

Declining bids

PLEASE NOTE - customers are under no obligation to accept any bids. For the integrity of the site, we advise customers to immediately decline bids that you do not intend to accept. This encourages TPs to either re-bid or discontinue with any further bidding. TPs are constantly scheduling journeys throughout the UK, so the quicker reply on bids, the easier and more efficient it is for TPs to arrange their daily operations.

Customers can view all active bids by going to their 'Dashboard' and pressing the pink ‘View Bids - Accept’ button. You will receive email alerts when any new bids have been placed - with the option to decline it if you so wish. After declining a bid, a pop up box will allow the customer to enter a reason why they chose to dismiss the bid. This feature is optional but will help TPs determine whether they should re-bid or not (e.g. if the customer believes the bid was too costly).

Editing Listings

Users can edit a listing at any time during a live auction.

Before: If you edit a listing before any bids have been made then the auction will remain exactly the same.

During: If you edit a listing after bids have been placed then all of the bidding TPs will be sent an email notifying them of the listing amendments. All bids prior to the amendments are no longer legally binding. However, all TPs will the opportunity to resubmit their bid if applicable.

What to look for in a Transport Provider

ANYVAN has thousands of registered Transport Providers with totally different abilities and experiences so be sure to choose the correct one. Below are the main 5 sets of criteria you should be looking for a perfect bid and delivery.

  • Verification Status
  • Pickup and Delivery Dates
  • Feedback Score
  • Recommendation Score
  • Price

Having chosen the preferred bid, click the pink 'Accept' button on the ‘View bids’ page - which will lead you to our payment gateway. As a customer, ANYVAN requires you to pay a deposit to secure the delivery with the Transport Provider. This will not affect the final amount you pay as you will only pay the Transport Provider the remaining balance.

It is essential you check the TP's payment methods before accepting the bid. Upon payment you will receive an email with all the Transport Provider's contact details. Please note - it is up to the TP to contact the customer. However, if no immediate contact is made, then ANYVAN urges the customer to reach out to the TP to agree pick-up/drop-off times etc.

Remove/Withdraw listing

Users can remove a listing at any time during the live auction. ANYVAN actively encourage users to remove delivery jobs that have no intention of needing carried out.

This is for the benefit of the Transport Providers so they do not waste time bidding on jobs that do not need to be delivered.

To remove a listing, go to your Dashboard and locate your listing in question and click the 'remove' link just to the right of the pink 'View Bids - Accept' button. You will then be asked to confirm the removal of the item and the reason for the removal (optional).

Use feedback to aid your choice of TP

ANYVAN aims to provide both customers and TPs with a safe community where they can interact to mutual benefit. To ensure this, we have created a feedback and recommendation rating system which will allow future TPs/customers to gauge how reliable another party might be based on previous jobs.

The feedback you leave on the other party can either be positive, neutral or negative.

Once feedback has been left, it will appear after the member's name on their profile page. Over time, members will build up a feedback rating which will impact their chances of winning future deliveries or having reputable firms wanting to ship their item. For TP’s who have completed over 20 jobs on the site and 100% rating, ANYVAN has issued a gold star symbolising a recommended status.

Abusive, obscene or threatening language will not be tolerated and will result in exclusion from the site.

We have also introduced a recommendation rating system where customers can recommend TPs for the benefit of other customers. Please note that only positive recommendations can be left. We encourage customers to only recommend TPs if they genuinely feel they deserve it.

Feedback can be left from your Dashboard.

Paying deposit

In order to secure your chosen Transport Provider, we require a deposit to be paid to ANYVAN. This payment is taken only after you have accepted a bid, not before. This can be paid either through our Secure Payment Gateway (all major credit cards accepted) through Paypal or Google Checkout.

Having paid the initial ANYVAN deposit, the remaining balance is then paid directly to the transport provider, details of which are to be agreed directly between you and your chosen transport provider. This must be paid through the payment methods and terms specified on the transport provider's profile page. Just to re-iterate, the final amount that you agreed on ANYVAN is the final amount that you pay for the job. There are no hidden extras.

Contact with TP

Having paid the deposit and secured the Transport Provider, ANYVAN will email you the contact details of the transport provider and also via a link on your dashboard under the pink 'Accepted/Feedback' tab. It is at this point that you should arrange pick-up and delivery times.

It's up to the TP to get in contact with you but ANYVAN advises that you contact the TP directly to ensure contact.

Having received confirmation and details of your preferred TP from ANYVAN all further communication is between you and the TP alone.

Paying the remaining balance to the TP

Having paid the initial ANYVAN deposit, the remaining balance is then paid directly to the Transport Provider upon completion of the job. This must be paid through the payment methods and terms specified on the TP's profile page. Just to re-iterate, the customer does not pay any more than the amount they accepted.

Leaving feedback to TP

The success of ANYVAN and its members is down to the integrity of our feedback rating system. We aim to create an honest and safe community by means of feedback ratings, so we ask all members to leave honest and reliable feedback after every transaction.

To leave feedback, please log onto your 'Dashboard'. When on your 'Dashboard' please press the pink 'Accepted/Feedback' tab in order to view the completed deliveries. You will then see a pink button called 'Feedback'. Please press that button and leave either Positive, Neutral or Negative feedback along with a comment.

If you have any outstanding feedback ANYVAN will prompt you via email. We really urge all users to leave feedback as this aids other customers.

Communication

ANYVAN advises you to keep in constant communication with the TP for the duration of the job. It is always the lack of communication between parties that often causes problems. This in turn may result in negative feedback which will damage your reputation on the site. All contact information for the TP you have chosen will be displayed on your dashboard.

Insurance

Most, but not all of ANYVAN's Transport Providers hold Goods in Transit Insurance of varying levels. Customers can view the TP's level of insurance on their profile page or when the customer views their bids from the 'View bids' page. It is up to the customer to enquire about insurance levels before accepting a bid.

Use ANYVANs check in and check out

To help both parties, ANYVAN provides a pre-populated check-in and check-out documents to accompany all confirmation emails following an accepted job.

ANYVAN actively encourages both the Customer and the TPs to print out the check-in and check-out documents (found within your dashboard or within your confirmation email). These signed documents confirm the listing was picked up and the time the listing was delivered, as well as the condition of the item upon collection and delivery. These agreements aim to alleviate potential discord between the customer and the TP. Signatures and diagrams are required if applicable.

Please note: Insurance companies will require these documents if there is a claim filed.

How does the Recommendation System Work?

As an introductory offer for a limited time when you introduce ANYVAN by recommending us to your friends, family or colleagues - they will receive a £5 starter credit for FREE. If they then successfully use ANYVAN by accepting a bid, we will give you £10 credit into your ANYVAN account This credit can be used to; upgrade your existing deliveries, to pay the deposit amount when accepting a quote or it can be cashed out at a 50% value through Paypal. It’s very simple, the more people you recommend the more you can earn!

Who can recommend ANYVAN?

Both registered customers and transport providers can recommend ANYVAN. Please note; you have to be registered on ANYVAN in to order recommend our service and for you to receive credit.

Different ways to recommend us

There are many ways in which our users can recommend Anyvan to receive credit/cash. To learn more go to your dashboard and press the 'Recommend Now' button

  • Users can enter email addresses manually into the space available on the recommendation page. Please note to leave commas between each email address. There is no limit to the number you can recommend.
  • Through your email provider or Social Media Stream; These include AOL, Yahoo, Gmail, Live/Hotmail, LinkedIn, YouTube plus Twitter and Facebook. We will ask for your email provider password but rest assured, we will never store any passwords.
  • Downloading our banners - We have a number of different formats of banners to use which can be placed on your websites or eBay listings for example. You will need to copy and paste the unique html code and place it where necessary. Every customer or user of yours who clicks a banner will receive £5 credit into their account and when they are successful with the transaction, you will receive £10 credit which can be cashed out at a rate of 50%.
  • Every user has a unique promo code which is embedded within personal reference link on your dashboard known as a URL. This link/URL can be posted anywhere on the internet to get people to join up for you to start earning.

The finer detail

After one of your "recommendees" accepts a bid, payments take 7 days or after positive feedback is left in order to clear in your ANYVAN balance. This is to avoid users accepting bids and for the delivery not to take place. If the delivery is not successful, no funds will be passed to the recommender. We reserve the right to refuse or withdraw credit if we suspect any abuse / misuse of the recommendation facility.

Registration

ANYVAN is a non-subscription based website. This means that it is totally free for all Transport Providers (TPs) to use until they have a bid accepted, at which time a minimal success fee is due.

Before you're able to bid, ANYVAN requires you to register by filling out our simple, step by step form (found at www.anyvan.com/sign-up). The moment you complete this registration your account will be active, giving you full access to ANYVAN's extensive search engine - where you'll be able to find potential jobs and start bidding on them.

There is one final step... ANYVAN requires all TPs to become verified, something that will give you long-term benefits.

Verification process

ANYVAN has to verify your authenticity as a legitimate TP and until we can do this your profile will have an 'Unverified' status. Being 'Unverified' means that customers (those who wish to have something shipped) will not be able to tell how reliable you are, which could diminish your chances of having your bid accepted.

Once you’ve registered, we’ll send you a unique ANYVAN verification passkey to your registered address, which should take no more than 3 working days to arrive. Having received your unique passkey, you’ll need to login to your dashboard click Edit Profile and insert your unique verification passkey in the box provided.

Preferences and Profile Settings

Creating your profile and accurately setting your ANYVAN preferences is very important to your ANYVAN experience. It will increase your chances of having bids accepted, and will help filter out any unwanted or irrelevant notifications. Please take the time to ensure that your profile is correct and your preferences are set.

You'll be prompted to set your preference and profile pages when you first register. Alternatively you can access these pages at any time directly from your dashboard once you are logged in.

The more information entered about your company and your service, the more you'll be able to influence the amount of bids which are accepted by the customers. When choosing a suitable Transport Provider, potential customers will look closely at your profile page and many will make a decision from the strength of content displayed therein. To change or edit your profile page go to your Dashboard and click the ‘Edit Profile’ link on the left hand side.

Within your Preference and Profile settings you're able to view and edit details relevant to your company and/or your service, as well as manage your notifications.

  • Preferences
  • Feedback
  • History
  • Profile

Please note you won't be able to leave your address and contact details on your profile pages as this would contravene our Terms and Conditions.

Dashboard

All TPs have access to your own unique 'Dashboard', which acts as a central command point where you will be able to:

  1. Search for new deliveries
  2. View and manage all Alerts and Saved Searches
  3. Choose to bid-on, watch or delete delivery alerts as they arrive
  4. Manage details on jobs you have won or lost
  5. Edit Profile and Preference settings
  6. View and respond to Messages

Combining the features mentioned above allows your dashboard to become a tool acting as a platform from which you can manage all your ANYVAN day to day tasks.

Notifications

You will be notified by email whenever there is a delivery that could be of interest to you. We strongly advise you to take full advantage of this service, since it could mean adding deliveries to routes you are already running or finding local jobs in your area.

You can manage the frequency and volume of all notifications using the Preferences feature located in the central-left module on your dashboard.

Notifications include:

  • Contact me when a new auction is listed that matches one of my saved searches.
  • Contact me every 24hrs with a summary of all new auctions listed within my saved searches.
  • Contact me when a listing I'm bidding on is about to expire.
  • Contact me when I'm outbid on an auction.
  • Contact me when a new bid is made on an auction that I'm watching.
  • Contact me when a new lowest bid is made on an auction that I'm watching.

Or

  • Contact me when a new lowest bid is made on an auction that I am watching You will always be notified when the following events happen:
  • When you receive a message from another customer.
  • When you win an auction.

Lost/Forgotten Password

Don't worry - Just click the forgotten your password text link on the LOGIN page at the site entrance. An email will follow shortly with a computer generated password to be used with the registered email address.

Having gained access to the site, ANYVAN encourages you to change your password to another of your choice using the 'Edit Profile' - Account Details' tab from your Dashboard.

Searching

ANYVAN has three different search functionalities; Category, Date, Location - all of which can be found at www.anyvan.com/search. The default mode for searching deliveries is a blanket search including all categories, with no date restrictions and stretching across the UK and Europe.

Location Search

ANYVAN's search functionality enables TPs to search for deliveries 'along a route' when both origin and destination town or postcodes have been entered or by 'localised area' finding jobs within a certain distance from any destination. Simply 'Search Deliveries' in the Nav bar or at Search Deliveries.

Along a Route search is ideal for TPs making journeys with part-full or empty loads, which are keen to fill their loads and therefore generate more business along routes they're already travelling. For extra functionally, ANYVAN allows you to enter a specified distance you're prepared to travel off your chosen route to search for jobs.

Along a route search are performed by entering both your start address and end address but be sure to tick the along a route box.

Localised search is if you're dropping off at certain locations unknown to you, outside your area or you just want to search for jobs around your local town, this search is perfect for you. How many miles you are willing to travel will directly influence how many deliveries are available to you.

Localised searches are performed by going to ‘Search Deliveries’ in the Nav bar or at Search Deliveries and entering the distance you want to find deliveries within and location. Leave the other fields empty and once complete, click 'Search'.

In order to be able to place a bid or save a search ANYVAN requires that you are logged in. This facility is only available to TPs.

To tailor your search requirements further, try searching by category or date

Category and Date Search

Category search is useful for those who only transport a certain type of goods; be it machinery, cars, livestock or boats for example. To help improve your search results, please be aware that from time to time customers may list items in the wrong categories so be sure to explore new categories if your search results are low.

Listings stay live for 30 days but typically the customer will accept a bid in days one to four. Very few customers will wait until their listing is about to expire before accepting a bid.

In order to be able to place a bid or save a search ANYVAN requires you to be logged in. This facility is only available to TPs.

To tailor your search requirements further, try searching by location.

Saved Searches

Saving Searches is a very useful feature for all Transport Providers designed to help you find job types that are suitable for you.

Saving searches very easy - after using our search features to find jobs you are interested in you have the ability to save that specific search by entering a name for the search in the 'Save this Search' module. Once a search is saved you will start receiving alerts whenever a new delivery matches your search.

It gives you the ability to save frequently made journeys, so that you can receive instant notifications of deliveries relevant to your most common routes the moment customers register them with ANYVAN -allowing you to get ahead of the competition.

Saved Searches can be deleted at any time.

Placing bids

In order to be able to place a bid or save a search ANYVAN requires you to be logged in. This facility is only available to TPs.

  1. Log into your 'Dashboard'
  2. Click ‘Search Deliveries’ in the Nav bar
  3. Use one of ANYVAN's powered searches; Category, date or location search functionalities
  4. Filter through deliveries using the map or list view
  5. Click on a listing that interests you
  6. Carefully read the delivery details to ensure you can fulfil the customer requirements
  7. (optional) View full details to gain a clearer description of delivery
  8. Use our ‘Bid’ tab to enter bid amount. ANYVAN displays the exact amount you'll receive below your bid, if your bid be successful.
  9. Press 'Bid'

Please note that all bids submitted are inclusive of VAT. There are no hidden costs.

In order to be able to place a bid or save a search ANYVAN requires you to be logged in. This facility is only available to TPs.

  1. Log into your Dashboard
  2. Click Search Deliveries
  3. Use one of ANYVAN's powered searches; Category, date or location search functionalities
  4. Filter through deliveries using a map or list view
  5. Click on a listing that interests you
  6. Carefully read the delivery details
  7. (optional) View full details to gain a clearer description of delivery
  8. Use our Bid tab to enter bid amount. ANYVAN displays the exact amount you'll receive below your bid, if your bid be successful.
  9. Press Bid

Please note that all bids submitted are inclusive of VAT. There are no hidden costs.

Bidding Legality

IMPORTANT - All active bids on ANYVAN are legally binding.

Until such a time that bids are withdrawn, have lapsed or are declined, you are legally committed to the active bid. The final figure below the bid amount will be the total amount paid to the TP. If at the point of pick-up the delivery is found to have been inaccurately listed by the customer, then it is up to the customer and TP to renegotiate a cost. Such discourses fall beyond the jurisdiction and responsibility of ANYVAN.

Communication during bidding

ANYVAN actively encourages communication between customers and TPs. It's in everyone's best interests for there to be an open dialogue regarding the logistics of the delivery.

  1. TPs can ask customers questions relating to a listing before choosing to bid on it. Every listing has a 'view full details' section where TPs can ask questions about the listing.
  2. Customers can ask TPs questions relating to aspects of the delivery and service offered.
  3. TPs can view all previous related questions regarding the delivery of concern.

During the bid, TPs and customers may only communicate through ANYVAN's messaging centre. No contact information can be exchanged, nor any suggestive messages be sent which do not involve communicating through the ANYVAN site.

ANYVAN will move quickly to permanently exclude any TP or customer caught contravening or abusing the rules of the site.

Winning Bid - what happens next?

Once your bid has been accepted, you'll receive an email confirming your win and also listing your customer's full contact detail. It is up to the TP to ensure the customer is contacted and the delivery pick up is arranged.

At the end of every transaction you'll be encouraged to leave feedback on the other party - similarly they'll be asked for feedback on you and your service. Feedback is an integral element of ANYVAN's community, so please follow up any parties who fail to leave it.

It is in your interest to build a reputable feedback score, as this in turn will increase your chances of winning future jobs.

Payment

In order to secure the delivery, the customer must pay a deposit to ANYVAN which acts as a success fee from the TP's bid amount. The payment structure can be seen at www.anyvan.com/terms-and-conditions. You'll be paid the remaining balance, which is collected directly from the customer listing the item, at a time agreed between both customer and TPs. This transaction must be made according to the payment methods and terms you have specified on your profile page.

Leaving Feedback to the Customer

The success of ANYVAN and its members is down to the integrity of our feedback rating system. We aim to create an honest and safe community by means of feedback ratings, so we ask all members to leave honest and reliable feedback after every transaction.

If you have any outstanding feedback ANYVAN will prompt you twice through our messaging service and an alert will show on your dashboard page. For a direct link to your feedback page go to your 'Dashboard'

Use ANYVANs check in and check out

To help both parties, ANYVAN provides a pre-populated Check in and Check out documents that will accompany all confirmation emails following a completed listing.

ANYVAN actively encourages both the User and the TPs to print out the Check in and Check out documents or within your confirmation email. These documents confirm the listing was picked up and the time the listing was delivered, as well as the condition of the listing upon collection and delivery. These agreements aim to alleviate potential future discord between the User and the TP. Signatures required and diagrams are required if applicable.

Please note: Insurance companies will require these documents if there is a claim filed.

How does the Recommendation System Work?

As an introductory offer for a limited time when you introduce ANYVAN by recommending us to your friends, family or colleagues - they will receive a £5 starter credit for FREE. If they then successfully use ANYVAN by accepting a bid, we will give you £10 credit into your ANYVAN account This credit can be used to; upgrade your existing deliveries, to pay the deposit amount when accepting a quote or it can be cashed out at a 50% value through Paypal. It’s very simple, the more people you recommend the more you can earn!

Who can recommend ANYVAN?

Both registered customers and transport providers can recommend ANYVAN. Please note; you have to be registered on ANYVAN in to order recommend our service and for you to receive credit.

Different ways to recommend us

There are many ways in which our users can recommend Anyvan to receive credit/cash. To learn more, log in and click on the 'Recommend Now' button on your dashboard.

  • Users can enter email addresses manually into the space available on the recommendation page. Please note to leave commas between each email address. There is no limit to the number you can recommend.
  • Through your email provider or Social Media Stream; These include AOL, Yahoo, Gmail, Live/Hotmail, LinkedIn, YouTube plus Twitter and Facebook. We will ask for your email provider password but rest assured, we will never store any passwords.
  • Downloading our banners - We have a number of different formats of banners to use which can be placed on your websites or eBay listings for example. You will need to copy and paste the unique html code and place it where necessary. Every customer or user of yours who clicks a banner will receive £5 credit into their account and when they are successful with the transaction, you will receive £10 credit which can be cashed out at a rate of 50%.
  • Every user has a unique promo code which is embedded within personal reference link on your dashboard known as a URL. This link/URL can be posted anywhere on the internet to get people to join up for you to start earning.

The finer detail

After one of your "recommendees" accepts a bid, payments take 7 days or after positive feedback is left in order to clear in your ANYVAN balance. This is to avoid users accepting bids and for the delivery not to take place. If the delivery is not successful, no funds will be passed to the recommender. We reserve the right to refuse or withdraw credit if we suspect any abuse / misuse of the recommendation facility.

  • By entering your unique passkey you will become one of Anyvan's verified Transport Providers.
    Verified = More credible
  • By setting preferences and completing your profile, you'll attract users as they can find out a bit about you and your company. Uploading a picture of you or your team to your profile will also help
  • Setting your notifications via your preference pages ensures you're notified of all potential jobs in a way that works best for you
  • Make sure you use all the different search functionalities; they will help you find jobs most suited to you
  • Saving searches allows you to create search groups that interest you. E.g. If your business is moving boats from south to north and cars from north to south you can create a search for each that will sort jobs accordingly
  • View all details carefully before bidding - All bids are legally binding so make sure you are able to carry out the selected job
  • Before placing a bid, check delivery and drop off dates closely to avoid any mishaps
  • If in doubt, ask a question to gain a clearer understanding of the job
  • Don't forget to withdraw bids if you become unable to undertake the job
  • Promote yourself to the User listing the item by leaving a message when you place a bid - It increases customer confidence
  • Not sure if you want to bid? Watch items that could be of interest to you
  • Communication is vital when completing a job. If you're running late contact the client. Good communication rarely results in negative feedback
  • Make use of the Job Sheet, Check-In / Out Sheet and Directions provided
  • Stand out above the rest! Build up your reputation and earn recommendations by performing well on jobs
  • Self-manage your page space. Open and close modules by clicking on the blue header bars
  • Look for > and click the icon for more details

Share contact details

When TPs and customers communicate via ANYVAN's messaging centre, you may not exchange contact information or write any suggestive emails which do not involve communicating via the ANYVAN process. ANYVAN regards information sharing as a serious site violation and will move quickly to permanently exclude any members who contravene ANYVAN's rules. TPs are also forbidden to mention company names or numbers on their profile page.

ANYVAN aims to create a safe and honest environment for its members and your continued assistance in this is greatly appreciated.

Bid on prohibited goods

ANYVAN does not allow the posting or bidding of jobs for the transportation of certain items that are prohibited or restricted. These include, but are not restricted to, hazardous, stolen, illegal or banned goods. For further information please go to www.anyvan.com/terms-and-conditions or contact ANYVAN directly.

Customer FAQs

How do I list an item?

At ANYVAN, we want you to enjoy being a part of our community and we want you to be sure of how the whole process works. That's why we've compiled a list of customers' frequently asked questions so you can be completely in the know when you're connecting with customers or Transport Providers.

Listing an item on ANYVAN is straight forward, fast and FREE.

You can list as many items as they wish and are under no obligation to accept any bids from any Transport Provider.

To list an item, go to www.anyvan.com/send-goods or click on List a Delivery on the homepage/header bar.

The 5 steps to listing an item:

  1. Select a category and sub-category of the item you wish to transport (e.g. furniture, wardrobe).
  2. If listing an eBay item, simply enter the eBay item number below the sub-category and ANYVAN will do the rest.
  3. Enter item details.
  4. Upload up to 10 images.
  5. Enter your contact details.
  6. Double check item details and then confirm.

After the item is listed, all relevant Transport Providers who are interested in your listing will be notified and invited to submit a cheap quote to transport your item.

They are alerted because their preferences match your listing in one of the following ways:

  1. The nature your item being shipped (eg. a Yacht)
  2. Your location (e.g. Yarmouth)
  3. The destination of your item (e.g. Oban)

If you change your mind and decide not to have the listing shipped, please remove the listing as soon as possible, this then saves the Transport Providers from making unnecessary bids.

How do I import an eBay auction item into ANYVAN?

ANYVAN is fully compatible with the online retail company eBay and is a member of the eBay developer's programme.

A significant factor influencing people's decision to bid on eBay items can be the high delivery costs and long distances involved to relocate the item that they want. Simply enter the eBay Item Number in the field provided and ANYVAN will automatically populate the related fields in the list a delivery process.

Just follow these simple steps

  1. After selecting a category and sub-category on Step 1, you will be asked if your item is an eBay item.
  2. If yes, tick the box and an open field will appear asking for the eBay item number.
  3. Enter the eBay number and your eBay ID in the fields and press IMPORT.

Due to the site being compatible with eBay, all fields on Step 2 and 3 are auto populated with the details from the delivery listed on eBay.

Customers can list either eBay items they're bidding on, interested in or items they've already won.

ANYVAN has created eBay specific icons to allow TPs to distinguish the status of imported eBay listings from regular ANYVAN listings. As with before, please be sure to remove your ANYVAN listing as soon as you drop out of the eBay bidding process.

How do I accept a bid?

Go to the ‘View Bids’ page on your dashboard which is found by clicking the pink 'View Bids - Accept' button to compare the bids you have received on your listing. If you wish to accept one of the bids - click the pink 'Accept Bid' button and follow the simple deposit payment procedure to secure the job. Deposits can be made using either a Credit/Debit Card, Paypal or Google checkout. You will then receive your chosen Transport Provider’s contact details for all further correspondence and arrangements. Don't forget to leave feedback so others can see how you got on.

How do I decline a bid?

PLEASE NOTE - customers are under no obligation to accept any bids. For the integrity of the site, we advise customers to immediately decline bids that you do not intend to accept. This encourages TPs to either re-bid or discontinue with any further bidding. TPs are constantly scheduling journeys throughout the UK, so the quicker reply on bids, the easier and more efficient it is for TPs to arrange their daily operations.

Customers can view all active bids by going to their ‘Dashboard’ and pressing the pink ‘View Bids - Accept’ button. You will receive email alerts when any new bids have been placed - with the option to decline it if you so wish. After declining a bid, a pop up box will allow the customer to enter a reason why they chose to dismiss the bid. This feature is optional but will help TPs determine whether they should re-bid or not (e.g. if the customer believes the bid was too costly).

How can I receive more bids?

There is no special formula to make your delivery look more attractive but we do advise that you give as such detail as possible when listing your item/s. A Transport Provider is going to be more willing to bid if he or she has a clear understanding of your job in hand. Being flexible on your delivery dates will certainly help you improve your chances of finding a company going your way with room to spare. Also, be sure your delivery is in the correct category.

How do I change my email notifications?

To manage the frequency of all notifications you receive, go to the 'Preferences' blue hyperlink located in the central-left module of your dashboard. The purposes of these email notifications are to allow you to have an up-to-date understanding of all activity regarding your delivery.

You will always receive email notifications when:

  • You receive a message from a Transport Provider
  • You accept a bid

You also have the option of being sent an email notification;

  • when a new bid is received on one of my deliveries
  • when a bid is withdrawn on one of my deliveries
  • when my delivery is about to expire

The notifications are in place for your convenience so the more notifications you receive, the better understanding of all activity.

How do I ensure a Transport Provider is trustworthy?

ANYVAN aims to provide both customers and Transport Providers with a safe community where they can interact to mutual benefit. To ensure this, we have created a feedback and recommendation rating system which will allow Transport Providers / customers to gauge how reliable another party might be based on previous jobs. All feedback scores can be viewed when you click on the Transport Providers name.

Please be aware that all Transport Providers are required to verify themselves. It is not compulsory to complete the verification process but a Transport Provider with an unverified status should always be questioned. All new Transport Providers signing up to ANYVAN will have a period of time (normally not more than one week) when they will hold an unverified status, Transport Providers that have been active on ANYVAN for more than one week and whose status remains unverified should be questioned. Always ensure you have checked the verification status of each Transport Provider before you accept a bid. This can be viewed on the Transport Provider's profile page and your 'view bids' page found on your dashboard.

How do I remove my delivery from ANYVAN?

Users can remove a listing at any time during the live auction. ANYVAN actively encourage users to remove delivery jobs that have no intention of needing carried out.

This is for the benefit of the Transport Providers so they do not waste time bidding on jobs that do not need to be delivered.

To remove a listing, go to your Dashboard and locate your listing in question and click the 'remove' link just to the right of the pink 'View Bids - Accept' button. You will then be asked to confirm the removal of the item and the reason for the removal (optional).

When and who do I need to pay?

In order to secure your chosen Transport Provider, we require a deposit to be paid to ANYVAN. This payment is taken only after you have accepted a bid, not before. This can be paid either through our Secure Payment Gateway (all major credit cards accepted) or through Paypal and Google Checkout.

Having paid the initial ANYVAN deposit, the remaining balance is then paid directly to the transport provider, details of which are to be agreed directly between you and your chosen transport provider. This must be paid through the payment methods and terms specified on the transport provider's profile page. Just to re-iterate, the final amount that you agreed on ANYVAN is the final amount that you pay for the job. There are no hidden extras.

How can I be sure my items arrive in the same condition?

Firstly, ANYVAN advise that you wrap and pack your item/s as well as you can. This will alleviate the chances of your items getting damaged during the journey. ANYVAN also provides with each job with a Check-in and Checkout document to be used by both parties for your convenience. This is a document that both parties sign on collection of the items and again on delivery. It is not compulsory that you use this document however it is provided to help protect all parties in the unlikely event of any dispute relating to the condition of items.

These documents can be found when you have logged into your dashboard and if you press the 'Accepted/Feedback' tab in pink, you will see a button called ‘Details’. These have all the details you need to communicate with the transport company in question.

Can AnyVan help with Storage?

Yes. Our new sister site www.anystorage.com is the ideal place for you to arrange your storage. On AnyStorage, you can compare a number of companies near you as well as book them straight through the site.

Visit www.anystorage.com for further details, or call us on 0203 6750 750.

Transport Provider FAQs

Why do I have to verify my address?

ANYVAN has to verify your authenticity as a legitimate Transport Provider and until we can do this your profile will have an 'Unverified' status. Being 'Unverified' means that your potential customers will not be able to tell how reliable you are, which could diminish your chances of having your bid accepted.

Once you've registered, we'll send you a unique ANYVAN verification passkey to your registered address, which should take no more than 3 working days to arrive. Having received your unique passkey, you'll need to login to your dashboard click Edit Profile and insert your unique verification passkey in the box provided

Why do I need to set my preferences and profile page?

Creating your profile and accurately setting your ANYVAN preferences is very important to your ANYVAN experience. It will increase your chances of having bids accepted, and will help filter out any unwanted or irrelevant notifications. Please take the time to ensure that your profile is correct and your preferences are set accurately.

You'll be prompted to set your preference and profile pages when you first register. Alternatively you can access these pages at any time directly from your dashboard (once logged in).

The more information entered about your company and your service, the more you'll be able to influence the amount of bids which are accepted by the customers. When choosing a suitable Transport Provider, potential customers will look closely at your profile page and many will make a decision from the strength of content displayed therein. To change or edit your profile page go to your dashboard (once logged in). Remember you are not permitted to enter identifiable contact details anywhere on your profile pages in an attempt to encourage customers to short cut the site. This would be a direct contravention of the ANYVAN terms and conditions and will result in immediate suspension of any account holder found attempting this.

How can I manage My Dashboard?

As a registered Transport Provider you will have access to your own unique dashboard, which serves as your central command point from which you will be able to:

  1. Search for new deliveries
  2. View and manage all alerts and saved searches
  3. Choose to bid-on, watch or delete delivery alerts as they arrive
  4. Manage details on jobs you have won or lost
  5. Edit Profile and Preference settings
  6. View and respond to Messages

Combining the features mentioned above allows your dashboard to become a tool acting as a platform form which you can manage all your ANYVAN day to day tasks.

How do I start placing bids?

In order to be able to place a bid or save a search ANYVAN requires you to be logged in. This facility is only available to TPs.

Placing bids on ANYVAN is a very straightforward procedure:

  1. Login to your Dashboard
  2. Click Search Deliveries
  3. Use one of ANYVAN's powered searches; Category, date or location search functionalities
  4. Filter through deliveries using a map or list view
  5. Click on a listing that interests you
  6. Carefully read the delivery details
  7. (optional) View full details to gain a clearer description of delivery
  8. Use our Bid tab to enter bid amount. ANYVAN displays the exact amount you'll receive below your bid, if your bid be successful.
  9. Press Bid

Please note that all bids submitted are inclusive of VAT. There are no hidden costs.

How can I find more deliveries?

ANYVAN has 3 different search functionalities so don't limit yourself to any one of these. Increasing search parameters will have a direct influence to the amount of deliveries that match your criteria.

E.g. Make sure all category types required are ticked so that you search for deliveries within all these categories.

How do I save my searches?

Saving Searches is a highly recommended feature for all Transport Providers designed to help you sort jobs types according to your preferred criteria

Saving searches is straightforward - after using one of ANYVAN's 3 different searching functionalities you have the ability to 'Save This Search' by giving it a name. Once a name is entered within the' Save This Search' module (found below the 'Location' module) you will start receiving alerts whenever a new delivery matches this particular search criteria.

This gives you the ability to save frequently made journeys, so that you can receive instant notifications of deliveries relevant to your most common routes the moment customers register them with ANYVAN - allowing you to get ahead of the competition.

Saved Searches can be deleted at any time by clicking the search name as defined by you in the Search module found in the top left of 'My Dashboard'. All results are displayed in Map View or List View

ANYVAN allows 10 saved searches per account but if you intend to have more please contact the ANYVAN team at www.anyvan.com/contact-us

How do I change my email notifications?

You can manage the frequency and volume of all notifications using the Preferences link located in the central-left module on your dashboard or at www.anyvan.com/dashboard (once logged in).

You will be notified by email whenever there is a delivery that matches your criteria. We strongly advise you to take full advantage of this service, since it could mean adding deliveries to routes you are already taking or finding local jobs in your area.

Why is communication so key?

ANYVAN actively encourages communication between customers and Transport Providers. It's in everyone's best interests for there to be an open dialogue regarding the logistics of the delivery.

  1. Transport Providers can ask customers questions relating to a listing before choosing to bid on it. Every listing has a 'view full details' section where Transport Providers can ask questions about the listing.
  2. Customers can ask Transport Providers questions relating to aspects of the delivery and service offered.
  3. Transport Providers can view all previous related questions regarding the delivery of concern.

During the bid, Transport Providers and customers may only communicate through ANYVAN's messaging centre. No contact information may be exchanged, nor any suggestive messages encouraging communication outside of the the ANYVAN site.

ANYVAN will move quickly to permanently exclude any Transport Provider or customer caught contravening or abusing the rules of the site.

Transport Providers and customers can view their message history at www.anyvan.com/dashboard (once logged in).

Transport Providers and customers can view their questions and responses in the delivery overview.

What does it cost me?

ANYVAN is a totally free to search for deliveries and bid on jobs. We only take a small percentage of the bid amount that is finally agreed between you and the Customer. When entering a bid on the delivery Overview page you will be informed of the amount you will receive minus the ANYVAN success fee. To view the different rates of success fees please go to www.anyvan.com/terms-and-conditions