Malcom is old and has also got an old support. Just expect that he can only supply a small van. Driving you to destination might be slow too.

I got frustrated the last time I used him. The story might be different for someone else.

Just get another van if you can please.

Bukavan (1) replied:

This is total rubbish. It is equally abusive. 1. Our respective ages is irrelevant. The reference is abusive 2. The claim my van is too small is deliberately false. The size of my van is up on the website under my profile.The customer knew this! 3. The accusation that I drove slowly is equally abusive and maliciously misleading. 4. I wrote to the customer asking if he would pay on completion in cash. He agreed and I have the email to prove it. 5. I rang the customer in regards to the deep freezer. It turned out to be a chest freezer. The customer did not know its' size. He said. 6. During the drive to the collection point I received a call from the customer requesting that I pick up extra items within the quote. I told the customer we can discuss it when I arrive. I informed him that we would arrive shortly after 5.00p.m. 7.We arrived at 5.15 p.m. only to discover the customer was not there. Instead we were greeted by his brother. This immediately gave both myself and my assistant misgivings. 8. I asked when the customer would arrive. The brother called him and the customer said he was on his way and was about 4 minutes away. He later denied this!! 9.We decided to load up and informed the brother that the boxes were much larger than standard. Many were huge and extremely heavy. 10.I also noticed that the wardrobe was misdescribed. It was in fact a multi wardrobe system with at least 5 doors and not a single wardrobe as described. There was also 3 very large suitcases filled to the brim. As well as this, there was 2 extremely large bags ( larger than laundry bags) which were equally filled to the brim. 11. I informed the brother that it was unlikely we could take everything. 12. The base to the bunk beds was damaged and frail. We took just the mattresses. We also took the Kingsize bed and single bed. 13. There was a fold up table which we took. We manged to take most of the boxes plus the chest freezer and Fridge Freezer. 14. The small shoe rack was taken but the other shoe rack was over 6.5 feet tall x 2 feet wide. This was left. There was room for the 3 suitcases and bags. There was no more room. 15. The time was now 6.45 pm. 16.The customer had still not arrived. The brother rang him again. 17. About 5 minutes later the customer turned up. During this time, I discovered the delivery address was not on my Sat Nav. It was a brand new home. 18. It was decided that we would follow the customer. That was when the fun and games started. 19. We drove onto a dual carriageway and the customer sped away and we lost sight of him. luckily, we found the address on Google Maps and was able to make our way there by ourselves. 20. In any event, when we arrived at the delivery point the customer was nowhere to be seen! 21.Apparently in transit somewhere. 22. It took about 45 minutes to unload. By this time it had gone past 8.00p.m. 23. At this point the customer arrived. 24. On his arrival I informed the customer that it was too late and that if he wanted to transport what was left that would have to be done on another day either Sunday or Monday.We had a long journey home and another load would mean not finishing until sometime between 11.00p.m. and 12 midnight. 25. The customer refused to pay us, which I believe was his intention from the outset. 26. He tried to justify his decison by saying it was my fault that my van was not big enough. I informed him that he had misrepresented the nature and size of his items and that there had been an underestimate of the required carrying capacity. 27 He was having none of it. He refused to pay, frequently turning his back on me in a gesture of arrogance. At this point his wife weighed in Frequently jabbing her finger in my direction and calling me a cheat. 28.He kept saying he was refusing to pay.However , eventually his wife said she would pay. I said how much. She said she would pay £188. I agreed just to get away. She then changed her mind and said she would pay £125. Out of sheer frustration I said ok, just so that we could be on our way. 29. The next bit is beautiful. I asked for payment in cash as agreed. The customer and his wife said they did not have any cash! I reminded the customer of our agreement. He went silent and left it to his wife. I asked if she had a card. She said yes, so I left it to my assistant to collect payment of £125. He eventually was paid. There is a record of the transaction. 30. We drove off and even said goodnight. I arrived home at 00.30a.m. CONCLUSION My story is vastly different to the customer. Which means someone is telling lies. In my opinion the customer never intended to pay. He wanted me to bill him and then he could frustrate payment. I have been in business a long time and I am vastly experienced. I have met all sorts of customers. There was nothing nice about these people. I am disappointed in any van for restricting my bidding on their site. I would have expected any van to stick up for its' TPS until both sides of the story was told. What is also a disgrace is that no prior notification was given that any van had decided to introduce this restriction. That is hardly partnership is it!? Further, to post a customers' review which includes personal abuse as well as misleading information is wholly wrong and contrary to fair play.