Terms and Conditions
We like to be as transparent as possible with all of our customers, we would therefore like to draw your attention to clause 8 where we set out AnyVan’s liability to you and in particular where it may be limited.
1. These Terms
1.1 What These Terms Cover.
These are our terms and conditions on which we supply the Services to you as a Business Customer.
1.2 Why You Should Read These Terms.
Please read these Terms carefully before you submit your Booking Request Form to us. These Terms include, but are not limited to, explaining who AnyVan are, the Services We shall provide to you under the Contract and the Contract between you and us.
1.3 Definitions Used In These Terms.
Additional Domestic: Domestic Services provided within the United Kingdom and including ferry or water crossing.
AnyVan/Our/Us/We: refers to AnyVan Limited.
AnyVan Quote: the quote given to you by AnyVan in accordance with clause 2.5(a) together with any additional charges as set out in clause 2.5(d).
AnyVan Site: our website, which can be found at www.anyvan.com.
Basic Compensation Cover:
- cover up to £50,000 including for fire & full theft (full theft is the theft of all of your goods that We are transporting); and
- is limited to £100 cover per individual item (and limited to an aggregate total of £50,000); and
- is included in the Price for every Booking, in accordance with clause 8 & 9.2
Booking: acceptance of your Booking Request by AnyVan.
Booking Request: the process of filling in the online form a customer inputs move details into.
Booking Request Form: the form entitled “Booking Request Form” on the AnyVan Site which you will complete and submit to AnyVan and provides AnyVan with the information we require to provide you with the AnyVan Quote.
Business Customer: you are a Business Customer if you are entering into this agreement for provision of the Services in respect of your business, trade, craft or profession.
Comprehensive Inventory List: a full and complete list of all items and inventory to be transported by us.
Comprehensive Insurance Cover: comprehensive insurance cover covers against physical loss or damage to your goods up to a value of £50,000. This can be taken out in accordance with clause 9.3.
Contract: once we have accepted your Booking Request, provided you with an AnyVan Quote and you have confirmed that you wish to proceed with the AnyVan Quote a Contract is created.
Customer Care Team: Our dedicated Customer Care Team.
Domestic: Domestic Services provided within the United Kingdom but excluding any travel which includes crossing water (including any ferry crossing).
Edit: shall mean any amendment or change to any aspect of the delivery of the Services to be provided to include but not be limited to dates, timeslots, contact details, addresses (collection and delivery), items to be delivered, items to be collected, item dimensions and details.
Hourly Rate Job: shall have the meaning given to it in clause 4.
Hourly Rate Vehicle: this has the meaning given in clause 4.3.
Insurer: Zurich Insurance Plc.
International: Services outside or which cause us to provide any part of the Services outside of the United Kingdom.
Job Number: upon Confirming your Booking Request, AnyVan will assign you a Job Number allocated to your Booking.
Job Sheet: the job sheet provided as confirmation that the “job” (Services) was completed, and Services were provided to a satisfactory standard.
Price: the AnyVan Quote together with any agreed amendments which has been accepted by you.
Private Customer: you are a Private Customer if you are an individual and you are entering into an agreement for the provision of the Services wholly or mainly for you personally and not for use in connection with your trade, business, craft or profession.
Services: the services provided in accordance with these Terms.
Special Inventory List: a comprehensive list of items which is pre-agreed by us in writing, to be transported by us that fall within the following categories:
- Vehicles including cars, motorcycles, bicycles, mopeds and any other motorized vehicle;
- Pianos.
Transport Provider: AnyVan’s sub-contractors who may at AnyVan’s discretion undertake the Services on Our behalf and who are more particularly described in these terms.
Urgent Booking:a Booking made with less than 48 hours’ notice.
Van Size: this refers to the option on the Booking Request Form which allows you to choose the size of van required to transport your goods based on your own calculations, this is opposed to or in addition to a Comprehensive Inventory List and Special Items List.
Volume Size: this refers to the option on the Booking Request Form which allows you to choose the volume of the goods that you wish to have transported, in cubic meters or cubic feet, as opposed to or in addition to a Comprehensive Inventory List and Special Items List.
Wait Time: Thirty minutes
A reference to writing or written includes email, live chat and post.
2. Information About And How To Contact AnyVan
2.1 Who AnyVan Are.
We are AnyVan Limited, a company registered in England and Wales. Our company registration number is 06837274 and our registered office is at 5th Floor – The Triangle, 5-17 Hammersmith Grove, London, W6 0LG. Our registered VAT number is GB 979270568.
2.2 How To Contact AnyVan.
You can contact Our Customer Care Team by:
- telephone 020 3872 3050;
- post: AnyVan, 5th Floor, The Triangle, 5-17 Hammersmith Grove, London, W6 0LG;
- email: info@anyvan.com; or
- visiting the AnyVan Site.
2.3 How AnyVan Will Contact You.
If we have to contact you we will do so by telephone, in writing to the email or postal address provided in your Booking Request Form or by text message to the mobile number provided in your Booking Request Form.
2.4 Business Customers.
- If you have confirmed that you are a Business Customer (non-Private Customer) by clicking ‘I am a business customer’ on your Booking Request Form when you enter into the Contract with AnyVan in accordance with these Terms, it will be on the basis that AnyVan are acting as Principal. Just to explain some the of the of the legal jargon, a “principal” means that We are the principal and that We will be providing the Services or will at Our discretion subcontract the Services to one of Our Transport Providers. If we sub-contract our services references in this agreement to “staff”, “vehicles” etc will be to those staff and vehicles etc of our sub-contractors. This Contract governs your relationship with AnyVan.
- All of Our Transport Providers are verified by Us and provide Us with requested documentation.
2.5 The AnyVan Quote.
- AnyVan will supply you with a quote which shall reflect the information provided by you when completing the Booking Request Form. The quote will vary depending upon when the Services are requested and the desired completion date.
- AnyVan will accept Edits to the Services booked by you up until 8.00am on the day prior to the Services are required. Edits made after this 8.00am cut off time may be accepted by us at our sole discretion and you may incur additional charges in relation to such changes. If on arrival at the address provided by you, We cannot gain access to the premises and you are uncontactable by telephone (using the number provided by you on the Booking Request Form) We shall be entitled at our discretion to cease provision of the Services and/or cancel the Services if you cannot be reached and access gained within the Wait Time. In this case, you shall not be entitled to receive a refund and any sums due to AnyVan for Services that you have not yet paid for shall become immediately due and payable.
- If we arrive at the final destination for the delivery of the goods and are unable to deliver those goods after the Wait Time then Anyvan shall be entitled to charge a storage cost of £20 per day. If after 7 days the goods still remain within our possession then Anyvan shall have the right to sell such goods at any reasonable price.
- Additional charges may apply if the Services required are materially different to those in the Booking Request Form, if this is the case we shall have the right to terminate the Contract.
- Fees or taxes payable to any government bodies (if moving goods abroad), customs duties or port storage charges are not included in your quote. AnyVan is not responsible for such costs.
2.6 If AnyVan Does Not Accept Your Booking Request.
If AnyVan is unable to undertake the Services, or decides not to accept your Booking Request, you will be notified as soon as possible in writing or by telephone. Accepting your Booking Request is at AnyVan’s discretion.
2.7 Your Job Number.
Upon confirming your Booking Request, AnyVan will assign and notify you of the Job Number allocated to your Booking. Please reference this number when contacting AnyVan.
3. Services and Our Contract With You
3.1 Your Booking.
As set out above, AnyVan will supply you with an AnyVan Quote dependent on your requirements notified in the Booking Request Form. The information you provide on the Booking Request Form is used to produce the AnyVan Quote, any alteration to the information supplied on the Booking Request Form may subsequently alter the Price. Accepting the AnyVan Quote and supplying AnyVan with your payment details creates a contract between you and AnyVan (Contract)
3.2 Services.
- AnyVan will arrive at the address provided by you and on the date agreed in your Booking or any subsequent date and time notified by you to us and agreed in writing by AnyVan. Please note that any proposed change to the date and time that the Services are to be provided may result in a change to the Price, which will be notified to you in advance of the Services being undertaken.
- AnyVan will load and deliver only the goods agreed in the Comprehensive Inventory List and if applicable the Special Inventory List. AnyVan is not liable for goods loaded that were not included in your Comprehensive Inventory List; or for any miscalculations in relation to Volume Size or Van Size on your Booking Request Form.
- Please note that if you wish to make any changes to the Booking, including on the day that the Services are undertaken, all payments must be made to AnyVan, our drivers including any Transport Providers are not authorised to accept any payments directly.
- AnyVan will deliver your goods in the same condition they were in when packed or made ready for transportation. If AnyVan fails under this clause 3.2(d) please see clause 8 for information on liability for loss or damage. If you (acting reasonably) believe that damage to your goods was caused by AnyVan, written notification including genuine evidence of the damage and loss of value is required within seven days of the Services being completed. Outside of this time frame, AnyVan is not liable. Our liability will be determined in accordance with clause 8.
- The AnyVan Quote shall include moving costs, staff costs and fuel unless otherwise stated. Please review the AnyVan Site and contact our Customer Care Team for detail of additional services and the prices of any additional services AnyVan can offer.
- Where a delivery does not have a specific drop off time Anyvan reserves the right for environmentally friendly reasons to deliver the goods in a van containing other customer goods so as to pool resources and limit pollution.
3.3 Services AnyVan Do Not Provide.
- AnyVan will not do anything to put our staff, (or those of our Transport Providers) in danger. For example, we will not enter any premises unless properly lit, floored and where safe access is provided.
- In order to adhere to permits and insurance, AnyVan will not transport animals or people, unless agreed by AnyVan in writing prior to your Booking Request being accepted.
- AnyVan will not agree to do anything where we do not have the requisite qualifications.
- AnyVan will not transport illegal, stolen or dangerous goods. This includes goods that in our reasonable opinion present potential danger to our vehicles and/or staff, any other assets or goods that require specialist knowledge or equipment to transport. We are within our rights to destroy, dispose of, and to charge you additional costs incurred should we transport any such goods without our knowledge. AnyVan shall report such goods to the relevant authorities where required to do so.
- AnyVan will only transport goods that require special licenses or government permissions if you have all required documentation. AnyVan requires advance warning and agreement in writing to transport such goods. AnyVan will not accept any liability for loss or damage to any such goods and you will be liable for any loss suffered by AnyVan for transporting such goods without prior written agreement of AnyVan and/or without our knowledge. You will indemnify AnyVan in full for any charges, expenses, damages or penalties claimed against us. AnyVan may, at our sole discretion, destroy or dispose of such goods for which you will be liable for the costs.
- AnyVan will not store any goods other than in accordance with clause 8.8 and clause 10 unless previously agreed in writing prior to or at the time of Booking unless subsequently agreed by AnyVan in writing. Additional charges apply for storage of goods and vary depending on duration.
- AnyVan will not dismantle or assemble any furniture unless previously agreed in writing prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
- AnyVan will not disconnect, reconnect, dismantle or reassemble appliances, fixtures, fittings or equipment; unless previously agreed in writing prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
- AnyVan will not take up or lay any carpet or other floor covering.
- AnyVan will not move planters and large outdoor pots unless agreed in writing prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
- AnyVan will not move any aerials or satellite dishes unless agreed in writing prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
- AnyVan will not dispose of any items on your behalf unless it has the relevant permits and/or consent to do so. If payment is required for such permits and/or consent then you will need to pay for these prior to the Service being provided.
- For the avoidance of doubt, our staff shall not be obligated to provide Services for in excess of 9 hours per day. It is at our discretion if Services are provided for longer, however, ensuring the safety and well-being of our staff and complying with legislation is of utmost importance.
3.4 Additional Services
- AnyVan may supply additional services (which must be booked through AnyVan) which include but are not limited to; Comprehensive Insurance Cover, packing, disassembly and reassembly of goods, storage, enclosed transportation for vehicles and piano tuning. If you require additional services, these must be booked in accordance with these Terms (as set out in clause 3).
- For further details and to book of additional services, please visit Our AnyVan Site, or speak with one of Our Customer Care Team on 020 3872 3050. If you decide to book such additional services they will be covered by these Terms.
3.5 The Service Provider.
AnyVan may without reference to you subcontract any of the Services to one of our Transport Providers. AnyVan Transport Providers are approved by our dedicated transport provider management team and are assessed by the AnyVan team for suitability and eligibility. If all or any of the Services are sub-contracted to one of our Transport Providers, (we/us/our) and AnyVan will be deemed as appropriate to include reference to such Transport Provider.
4. Hourly Rate Jobs
In addition to the other services we provide AnyVan also provide an Hourly Rate Service (Hourly Rate Job). This allows our customers to book our Services on a time basis as set out below. This Clause 4 only applies to Hourly Rate Jobs and will only bind customers who book Hourly Rate Jobs (in accordance with the terms of this clause 4).
4.1 If you wish to book an Hourly Rate Job when completing the Booking Request Form you must provide a summary of the Services that you require, in sufficient detail to enable us to undertake the Services together with the additional information requested in the Booking Request Form and select the Hourly Rate Job option on the Booking Request Form where indicated.
4.2 You must where indicated in the Booking Request Form provide us with confirmation as to the size of vehicle that you require us to provide and whether you require an additional staff member (in addition to the driver).
4.3 Once AnyVan have received the Booking Request Form, we will provide you with an AnyVan Quote in accordance with clause 2.5(a). This will reflect the information provided by you when completing the Booking Request Form and the type of vehicle that you have requested (Hourly Rate Vehicle).
4.4 Whilst AnyVan shall endeavour to provide the Hourly Rate Vehicle you requested in your Booking Request Form, this may not be possible and you may be allocated a difference type of vehicle.
4.5 If on arrival to undertake the Hourly Rate Job, the Services that you actually require are in our opinion materially different to the information provided on the Booking Request Form then We reserve our right to immediately terminate the Contract, you will not be entitled to a refund as it will be considered to breach of the Contract by you, in accordance with clause 7.3(a).
4.6 In addition to the exclusions set out in these Terms if you book an Hourly Rate Job transport of the following are excluded:
- pianos;
- motorcycles;
- any vehicles.
4.7 If when undertaking the Hourly Rate Job on your behalf it takes longer than the time that you specified in the Booking Request Form, AnyVan will email you as soon as possible with details of the additional charges you have incurred. Such additional charges must be paid by you to AnyVan within 5 days of notification by us to you of such additional charges.
4.8 By entering into this Contract you acknowledge that the Hourly Rate Job may take longer than the time specified in your Booking Request Form as a result of events outside of our control, however, the additional charges referred to in this clause 4 shall stilly apply. If the Hourly Rate Job takes in excess of one hour or more than the time required in your Booking Request Form, AnyVAn is entitled at our discretion, to cease providing the Services at this point and you will not be entitled to a Refund and the additional charges for any additional time that We have spent providing the Services will still be and payable by you.
4.9 The Price for all Hourly Rate Jobs shall include:
- one driver; and
- 10 miles of fuel.
4.10 If you request an additional staff member to assist you, the cost will be included in the Hourly Rate Job Quotation and any additional fuel required beyond the 10 miles included will be charged at £0.42 per mile plus VAT and shall be payable in accordance with clause 4.6.
4.11 The following clauses of these Terms shall not apply to You in respect of any Hourly Rate Jobs: clause 3.2(b), and clause 6.1(j).
5. Services Outside Of The United Kingdom
5.1 In addition to all other applicable terms, you must comply with the provisions of this clause 5.
5.2 You must, at your own cost, obtain all documents, permits, permissions, licences and customs documents necessary for us to be able to undertake the Services required.
5.3 AnyVan will not transport any goods that require a special licence or government permissions for export and/or import.
5.4 Please see clause 8 and in particular clause 8.4 for limitation of liability.
5.5 The AnyVan Quote will include a time estimate for transit. Times can vary when goods are being transported. AnyVan will keep you updated with any material changes but will not be liable for any loss or damage which may occur as a result of delays in transit times, unless they are as a result of AnyVan’s negligence.
6. Customer Obligations
6.1 By entering into the Contract you must comply with the following obligations. If you fail to comply with these obligations, AnyVan is not liable to you for any losses incurred.
- You must guarantee that all goods transported belong to you and that if anyone has legal interest in the goods, you have their permission to transport them.
- You must provide AnyVan with your current telephone number and email address. If these contact details were to change, you must let Us know immediately. Correct and precise addresses for pickup and delivery locations are compulsory.
- Suitable parking arrangements for AnyVan’s vehicles will be made, by you, at your own expense. These include but are not limited to, suspended bays, parking permits, width restrictions and parking distances from your premises. You will fully indemnify AnyVan if fines or penalties are incurred as a result of your failure to make said arrangements.
- Advise AnyVan in advance of how many floors there are at both the pickup and delivery locations and if service lifts are available.
- Accessibility information for both pickup and delivery locations is compulsory at the time of Booking. This includes but is not limited to attic conversions, spiral staircases, door and window widths.
- You will be present or represented upon collection, loading, unloading and delivery of your goods.
- Upon delivery Anyvan will either ask you to sign an electronic proof of delivery (“POD”) or present you with a Job Sheet which sets out what goods have been collected, transported and delivered. It is identified by the specific Job Number given to you at the time of Booking. You will be asked to sign the Job Sheet or POD as confirmation that the Services were provided to a satisfactory standard.
- Fridge freezers must be defrosted (AnyVan is not liable for their contents) and all other appliances must be completely dry with no residual fluid.
- All furniture must be empty unless an additional packing service, has been Booked.
- An accurate list of goods for transportation is required (Comprehensive Inventory List and if applicable a Special Items List). Amendments can be made but additional charges may apply in accordance with clause 3.4. Or if when making your Booking you chose the Van Size or Volume Size option if the goods exceed the agreed Volume Size or Van Size, additional costs will apply.
- All goods must be suitably packed prior to our arrival. A full packing service is available at an additional cost. Please visit the AnyVan Site or contact our Customer Care Team for details of the additional cost.
- All payments must be made in accordance with this agreement and all overdue payments will incur interest on a daily basis that is calculated at 3% per annum above the base rate of Barclays Bank plc.
7. Cancellation & Postponement
7.1 Consumers Statutory Cancellation Right.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not applicable to service contracts which provide for the transport of goods on a specific date or period for performance and as you are a Business Customer these Regulations will not apply to you.
7.2 Postponement & Cancellation By The Customer.
If you wish to postpone or cancel the Contract please notify us, in writing as soon as possible. If you cancel by telephone we will write to you confirming cancellation. All postponement and cancellation charges are charged as follows:
- Domestic
- If a Domestic Service is booked and AnyVan receives notice in writing or by telephone no later than 8.00am 48 hours before the day the Services are due to be provided, there will be no charge. If a Domestic Service is booked and AnyVan receives notice in writing or by telephone no later than 8.00am 24 hours before the day the Services are due to be provided, you will incur a charge equal to 50% of the Price. If you paid in full upon booking the Services, you are entitled to a 50% refund of the Price.
- International
- If International Services or Additional Domestic Services are booked and AnyVan receive notice of cancellation in writing or by telephone no less than five business days before the date that the Services are due to be provided, there will be no charge. If you paid in full upon booking the Services, you are entitled to a full refund.
- If International Services or Additional Domestic Services are booked and AnyVan receive notice of cancellation in writing or by telephone no less than five business days before the date that the Services are due, you will incur a charge equal to 50% of the Price. If you paid in full upon booking the Services, you are entitled to a 50% refund of the Price.
- If you postpone or cancel the Services (international and domestic) within 24 hours of the date that the Services are due to be provided, you will be charged the full Price. If you paid in full upon booking the Services, you will not be entitled to a refund.
- If you postpone the Services and immediately re-book, it is at the discretion of AnyVan whether we reduce or waive some or all of the charges referred to in this clause 7.2.
- Urgent Bookings are non-refundable if cancelled or postponed.
- If you postpone or cancel the Services and as a result of this clause 7, additional amounts are owed to AnyVan, these will be due immediately.
- If you postpone or cancel the Services and have a dispute regarding a payment made to AnyVan, a charge pending or an issue relating to the Service, you must notify us as soon as possible, and no later than seven days after the Services have been provided, by contacting our Customer Care Team.
7.3 Cancellation By AnyVan.
- If you breach any term of this Contract then AnyVan is entitled to terminate the Contract.
- If AnyVan is unable to perform the Services agreed upon Booking, whether through its own fault or as a result of something outside of our control then AnyVan will notify you as soon as possible in writing or by telephone.
- If you make a Booking, AnyVan shall use its reasonable endeavours to try and accommodate your Booking. If AnyVan is unable to do so, we are not in breach of the Contract but you will be entitled to a full refund.
7.4 Refunds:
- If AnyVan cancels the Contract in accordance with clause 7.3(a) you will not be entitled to a refund. If AnyVan cancels the Contract in accordance with clause 7.3(b)-(c) then you are entitled to a full refund.
- If you cancel the Contract in accordance with clauses 7.2 (a), 7.2(b) or 7.2(d) any money that is due to be refunded to you will be transferred within five working days of our Customer Care Team receiving a written request for a Refund. AnyVan require confirmation of your bank account details within five days of submitting the request to us by email. The request must be submitted no later than seven days after the date when notification that you are cancelling the Contract was sent.
8. Liability For Loss Or Damage
8.1 AnyVan shall have no liability to you for any loss or damage to any of your goods or premises or any other loss suffered by you arising out of the Contract other than in accordance of this clause 8.
Unless previously agreed in writing, AnyVan’s liability is fixed for all claims of loss or damage to goods, due to its negligence or breach of Contract, for an amount of £100 per individual item and for the avoidance of doubt limited to an aggregate of £50,000 (fifty thousand pounds for all items when taken together). If all of the goods transported by us are stolen during the provision of the Services or destroyed by fire AnyVan’s liability is limited to a total of £50,000 for all of your goods. It is your responsibility to provide AnyVan with evidence of the value of goods lost or damaged and proof that the damage was caused by us in accordance with the paragraph below. For the avoidance of doubt the liability under this clause is limited to £50,000. If you would like to increase your cover, you can request Comprehensive Insurance Cover in accordance with clause 9.2.
AnyVan is liable for damage to your premises subject to you producing satisfactory evidence that the damage was caused by us and not by you or a third party.
In order for us to consider whether the evidence is satisfactory you must notify us within 48 hours of any loss or damage and provide the relevant photographic/video evidence you are relying on within 72 hours. In respect of any damage we will require photos of the damage caused at the time of the alleged incident and proof that the item was not in any way damaged previously.
If you ask a driver to take an item that was not previously agreed with AnyVan and which we believe could potentially damage property due to its size or weight, we will be under no obligation to deliver that item from the lorry into the premises unless you have signed a waiver of liability.
Our liability to you is limited as follows:
- If AnyVan damages premises or property other than the goods we are contracted to transport as a result of our negligence or breach of contract, then we are only liable for repairing the damaged area. This liability is limited to the sum of £1,000 and in accordance with the limitations of clause 8.3.
- AnyVan is not liable for any damage caused to any premises or goods if you ignore AnyVan advice in relation to the Services.
- You must advise us in writing, no later than seven days after completion of the Services, if any damage is caused to the premises or your goods upon collection, transportation or delivery. AnyVan is not liable outside of this time unless permitted by law.
8.3 AnyVan is not liable for:
- Damage caused as a result of your actions and/or your breach of these terms.
- Perishable items, including but not limited to food and drink.
- Damage caused by moths or vermin or any other infestation.
- Damage caused by fire.
- Damage caused to any furniture packed and/or unpacked by you or a third party.
- Normal wear and tear.
- Goods loaded and/or unloaded against our advice, we will not be liable for any damage caused as a result.
- Damage to any goods or premises not caused by us.
- Damage to goods or premises caused by you or a third party when packing, loading or unloading them on and/or off our vehicles or otherwise.
- AnyVan do not transport live animals or plants unless agreed and appropriately organised upon booking. AnyVan is not liable for harm caused to live animals or plants transported without our knowledge.
- Damage to your electrical goods (unless you can provide evidence that such damage was as a result of our negligence).
- Loss incurred if any of your goods were already damaged or had an inherent defect.
- Damage if any of your goods are susceptible to damage including but not limited to breakage, internal spoilage, leakage, malfunctions.
- Damage to any collections or documentation including but not limited to stamps, coins, gemstones, share certificates, deeds to properties.
- Personal items including but not limited to jewellery, handbags, clothes and hats, unless properly packed and included in the Comprehensive Inventory List.
- Any business loss whatsoever. We shall not be liable to you whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any Contract between us; and our total liability to you for all other losses arising under or in connection with this agreement or any Contract arising under it, whether in contract, tort (including negligence), breach of statutory duty or otherwise shall be limited as set out in clause 8.2.
- Loss or damage which occurs after the goods have been delivered to you or your representative.
- Loss or damage not caused by us or our employees, subcontractors or agents.
- Loss which is not reasonably foreseeable.
- Damage caused to your goods which are held by us in accordance with clause 8.9 and clause 10.
8.4 Transit Outside Of The United Kingdom.
If you require Services outside of the United Kingdom, in addition to the liability provisions in clause 8.3 (a)-(t) (inclusive), AnyVan are not liable for any goods confiscated, seized, removed or damaged by any customs authorities or any other government agency unless such damage, confiscation, seizure or removal was as a result of our negligence or breach of contract.
8.5 Events Outside Of Our Control.
AnyVan is not liable for any damage or loss if any of the below occur:
- Acts of God, including but not limited to flood, drought, earthquake or other natural disaster;
- Epidemic or pandemic;
- Acts of war, threat or preparation for war, riot, nuclear or chemical containment, change in the law or action taken by a government or public authority, collapse of buildings, fire, explosion or accident and any labour or trade dispute, strikes industrial action or lockouts;
- Delay in transit;
- Any events which can reasonably be considered outside of our control.
8.6 We will not exclude our liability for death or personal injury caused by our negligence, fraudulent misrepresentation or liability which under the laws of England and Wales may not be limited or excluded.
8.7 None of our employees or subcontractors including our Transport Providers, are independently liable for any loss, damage, mis-delivery, errors or omissions under this Contract.
8.8 Delays In Transit:
- If there is a delay in transit or AnyVan are unable to deliver your goods for reasons not caused by our negligence or breach of Contract, we may store them. You may at AnyVan’s discretion be liable for any storage re-delivery costs.
- AnyVan will provide you with an estimated time for collection and delivery based on information in our possession. Times may vary due to events outside of our control. We will not be liable for any loss suffered by you as a result of this.
- Your goods may be transported with other customer goods. For deliveries other than house moves, delivery may not immediately follow pick up but will be within a maximum 24 hour time frame from collection.
9. Insurance and Basic Compensation Cover
9.1 Basic Compensation Cover and Comprehensive Insurance Cover is provided by the Insurer.
9.2 Basic Compensation Cover is included in the Price. This provides:
- cover up to a limit of £50,000 including fire and & full theft (full theft is the theft of all of your goods that We are transporting);
- cover for up to a limit of £100 per individual item.
www.anyvan.com/insurance-policy – sets out in more detail the terms of the Basic Compensation Cover.
9.3 Comprehensive Insurance Cover is made available to all eligible customers upon booking the Services subject to payment of the required premium. The premium will be calculated according to the value of the goods being carried. Full details of the cover available and our insurance terms and conditions can be found on the insurance policy page of our website found in the footer.
9.4 You shall not take or fail to take any action or permit anything to occur that would entitle the Insurer not to pay any claim under the Basic Compensation Cover and / or the Comprehensive Insurance Cover (if applicable).
9.5 AnyVan and the Insurer shall not be liable in respect of any claim under the Basic Compensation Cover or the Comprehensive Insurance Cover if and to the extent that you are entitled to make a claim under any other policy of insurance in respect of the matter or circumstance giving rise to such claim.
10. Our Rights To Hold The Goods
10.1 AnyVan has the right to hold your goods (lien) until all money owed under the Contract, including applicable interest, has been paid. This includes costs we have incurred for storage and legal costs.
10.2 If full payment of any monies owed by you to AnyVan is not received within 90 days We shall be entitled to sell the goods or deal with them as We think reasonable and apply any proceeds towards Our costs incurred and the money you owe to us.
11. Complaints
Complaints About Our Services.
If you have any complaints about the Services, please contact our Customer Care Team who will endeavour to review your complaint and make any necessary actions within 7 days of the complaint being received.
12. How We May Use Your Personal Information
12.1 Your Personal Information.
We will use the personal information you provide to us:
- to Our Subcontractors (including Our Transport Providers) for the purposes of undertaking the Services;
- to process your payment for the Services;
- if you agreed upon booking the Services, to give you information about similar services that We provide.
- Please read our privacy policy to fully understand how we use your data.
12.2 We will only give your personal information to other third parties where the law either requires or allows us to do so.
13. Other Important Terms
13.1 Transferring This Agreement To Someone Else.
We may transfer our rights and obligations under these Terms to another organization and We may subcontract any of our rights and obligations under this agreement without notice to you. AnyVan will ensure that the transfer will not affect your rights under the Contract.
13.2 Transferring Your Rights.
You may only transfer your rights or obligations under these terms to another person if AnyVan agree to this in advance in writing.
13.3 Rights Under This Contract.
The Contract is between you, AnyVan. No other person has rights to enforce any of its Terms unless expressly provided for in these Terms.
13.4 The Law And The Contract.
Each clause of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses remain in full effect.
13.5 Enforcing The Contract.
If we do not enforce these Terms immediately, or if you break the Contract and we delay taking steps against you, that will not prevent us taking steps against you at a later date.
13.6 Applicable Laws To The Contract.
These Terms are governed by English law and you can only bring legal proceedings in the English courts.
