We want our customer emails to offer relevant and useful information and make our service better. This page explains what emails we send to you and why – we hope you like them!
If you want to stop receiving them, you can opt out at any time by clicking the unsubscribe link on the footer of any of our emails. If you are an AnyVan customer you can also opt out of receiving emails by logging into your AnyVan account and clicking on your profile page.
When you provide us with information to process a quote we will also collect your email address. We use this to send helpful transactional emails about your quote, and if you choose to use us, your booking. If you choose to use our services, we will also ask you for mobile number(s) to enable the Transport Partner to confirm your moving day details. We process your data and send these emails on the basis that we have a Legitimate Interest in helping you with our services. Examples of the transactional emails/SMS we may send include:
Then, if you choose to use us, we will send booking related emails. Examples of the booking emails/SMS we may send include:
Note that if you have chosen to use us you cannot opt out of booking emails, as they are essential to managing your booking and making sure everything goes smoothly!
If you use AnyVan, we may also use your email to send information about similar AnyVan services, features, and promotions that we think will be of interest and relevance to you based on what you initially asked us to help you with. We send these emails on the basis that we have a Legitimate Interest in helping you with our services. You can opt out of receiving these emails on your profile page. Examples of the types of emails/SMS we send include:
We will not send you promotions or offers from 3rd party brands.
“Legitimate Interests” means the interests of our company in conducting and managing our business to enable us to give you the best service/products and the best and most secure experience.
For example, we have an interest in making sure our marketing is relevant to you, so we may process your information to send you marketing that is tailored to your interests. It can also apply to processing that is in your interests as well. For example, we may process your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure. When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws.
Our legitimate business interests do not automatically override your interests – we will not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
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