Choosing a moving company is risky business. Everyone promises a stellar service, but how do you really know who to trust with your belongings?
At AnyVan, we remove the uncertainty from moving. Every move is carried out by a fully vetted transport partner whose performance is continually monitored. Our network of 2,500+ transport partners is rated 4.8 out of 5 stars on average by customers, and their access to higher-value jobs depends on consistently delivering great service — giving them every incentive to go the extra mile.
That's why up to 6,000 customers choose to move with us every week.
From the moment you get your instant quote to the delivery of your last box, we're committed to making your move miles better. We know how important it is to have a safe pair of hands for your move, which is why we vet and train all of our 2,500+ moving partners.
Here's a summary of how we ensure the highest service quality:
| Safety feature | What it means |
|---|---|
| Vetted transport partners | All drivers must provide proof that they hold the right licences and insurance (goods in transit and public liability). We speak to every one of our drivers before approving them for work, reviewing their experience (and equipment). |
| £50k complimentary cover | Every move includes complimentary cover for fire and total theft (see T&Cs). |
| Minimum 4.5 star driver rating | Drivers who fall below this rating are retrained where possible, or removed from the platform |
| Performance monitoring | We ask you for feedback after every move so that we can keep a close eye on our driver standards and help drivers improve before it's too late. |
| Reward good service | Every moving team must complete 30 furniture deliveries before getting access to removals. Top performing teams are recognised with incentives, like early access to deliveries. |
| Customer service 7 days a week | Our team is on hand any time your move is happening. You can give us a call or send a WhatsApp. |
Jennifer Pilgrim
10 hr ago
The drivers arrived on time, they were very friendly and efficient and overall it was an excellent service. I would defi...
DES
19 hr ago
Reasonable price, very organised on the day. Punctual, very careful with my things. Team were very polite, and worked wi...
Babatunde Akin-tepede
23 hr ago
Lionel provided exceptional service during my recent booking. He was incredibly professional, punctual, and helpful thr...
Jamie Saunders
1 day ago
Guri and Nikhil were absolutely amazing, couldn't have worked harder, I highly recomend them both for any of your moving...
Denise Main
2 days ago
Absolutely wonderful! Couldn't do enough! Above and beyond! Thank you very much Alan, Lee and helper! (Sorry, don't know...
Chris
3 days ago
Luxshan Provided excellent service over multiple changes to the item list, date changes and many questions, he kept in c...
We think our customer reviews say it all: customers across the country trust us because we already have 150,000+ five-star reviews on Trustpilot.
We're also the mover of choice for major companies including Santander, Zoopla, TK Maxx, and Rightmove, because we deliver reliable removals and furniture delivery nationwide.
In fact, we've had to pass some of the toughest regulatory standards – such as the Financial Supplier Qualification System (FSQS) – to work with these big names.
Although the moving industry itself isn't regulated, AnyVan has passed qualifications that others (like the financial industry) have set.
We ask all of our customers to rate us on four key factors of service quality after every move: punctuality, care of goods, communication, and presentation. This is used to give every driver an average rating, which we monitor to maintain standards. Our movers have an average satisfaction score of 95%!
We also have a whole page devoted to AnyVan's reviews, so be sure to check it out if you're keen to learn more about how customers like you see us.
| Factor | What it means | Why it matters | Satisfaction score |
|---|---|---|---|
| Punctuality | Did the driver arrive on time? | Reliability reduces stress on moving day. | 94% |
| Care of goods | Were items protected and handled carefully? | Protecting your belongings is our top priority. | 96% |
| Communication | Was the driver clear and responsive? | Good communication makes the process smooth. | 94% |
| Presentation | Was the driver and vehicle professional? | Professionalism reflects trust and quality. | 95% |
We get it, some things you just can't put a price on. That's why our drivers take every move seriously. We only work with reliable and highly-qualified drivers who are experienced at moving all sorts of goods – from gran's china to grand pianos.
Beyond making sure you're working with solid drivers, we also make sure your goods are protected in the event of the unexpected.
The average UK home contains nearly £30,000 worth of possessions. That's why AnyVan offers £50k in complimentary cover against fire and theft for any move (see T&Cs.) And in the unlikely event your items get damaged on the way, we can offer compensation up to a set amount. Make sure to have receipts for any items that you claim are damaged.
For total peace of mind for your move, you can always opt for AnyVan Protection+, which also includes loss, fire and theft up to £20k, plus any accidental damage to your belongings including during loading and unloading – up to whatever value you choose. We recommend this if you are moving items worth over £100.
Even with the highest standards, things can occasionally go wrong. What matters most is how we put them right. Here's what happens when a move doesn’t go to plan:
Customers can book with confidence knowing issues are taken seriously, drivers are held to account for every move, and we'll do our very best to find a solution there and then.
We’re also easy to get hold of — text us on WhatsApp or give us a ring. Pretty revolutionary for the removals industry, if we do say so ourselves.
Marc looks after all of the teams involved in making sure your move goes to plan – from allocating a driver to handling complaints. If you've got a question about reviews he's got the answer:
Our terms and conditions include information about bookings, cancellations, as well as customer and driver conduct. For instance, you can get free cancellations on your booking up to 48 hours ahead of your scheduled move.
Our terms and conditions also highlight that you should never pay your driver directly. All payments are between you and us (through the AnyVan platform!)
We take every complaint seriously and investigate what went wrong. We'll correct this as quickly as possible, usually by providing an alternative service or compensation where appropriate.
But, you know what they say – prevention is the best cure! We actively monitor our driver's ratings and support them with additional training and guidance if their ratings drops. We believe in second chances, so if a driver has a solid track record but their rating is suffering from a one-off for instance, then we try to work together to find a solution. That’s one of the benefits of working with AnyVan compared to a traditional man and van broker. Unlike a broker, we make sure every driver meets the quality bar so that you don’t have to worry about a less-than-stellar experience.
If a driver’s rating falls below 4.5 stars and we've not been able to help them improve their service we remove them from the platform to ensure our customers still get the same reliable, high quality service they expect.
Our customers are satisfied with our punctuality 94% of the time! We know the unsettling feeling of staring out the window, waiting for the truck to arrive on moving day. That's why we provide you with an allotted slot on moving day, where you can expect your driver to show up, load the van, and be on their way. You also get live tracking on moving day, so you can check in on your move at any point throughout the journey.
Of course, things don't always go to plan and traffic jams do happen. That's why we'll refund your time slot fee if we don't meet it.
You can cancel or change your booking up to 48 hours before your move and get your money back.
That's the point at which we allocate your job to one of our trusted drivers and agree their payment.
Otherwise, you're good to make any modifications as needed beforehand.
Moving with AnyVan can be up to 40% cheaper than doing it with the traditional moving companies. You can get your quote within minutes, and we even offer a best price guarantee – so you know you're getting a fair deal.
That's thanks to our handy dandy logistics technology, pairing you up with a man and a van who are already headed in your direction.
Not only does this make our service more efficient and cost effective for you, it also makes our business model better for the planet.
We’re not your average moving company. With an NPS score of 74, our customers don’t just like us – they recommend us, again and again. Here’s why customers say they rate us:
We start by providing you with a personalised quote in just two minutes – either through our website, or on a quick phone call with a member of our team.
Our nationwide network of transport partners means that we can provide you with a quote for any day of the year, moving you to and from anywhere in the country.
Our quotes are calculated based on what you're moving, mileage, the size of team you need, and any extras you need (like packing, furniture assembly etc).
Yes! AnyVan offers a wide range of services including home removals, furniture courier services, and even storage.
We'll collect, store and redeliver your items – no matter where you are in the UK! Here's what you get with us:
