Our terms and conditions include information about bookings, cancellations, as well as customer and driver conduct. For instance, you can get free cancellations on your booking up to 48 hours ahead of your scheduled move.

Our terms and conditions also highlight that you should never pay your driver directly. All payments are between you and us (through the AnyVan platform!)

We take every complaint seriously and investigate what went wrong. We'll correct this as quickly as possible, usually by providing an alternative service or compensation where appropriate.

But, you know what they say – prevention is the best cure! We actively monitor our driver's ratings and support them with additional training and guidance if their ratings drops. We believe in second chances, so if a driver has a solid track record but their rating is suffering from a one-off for instance, then we try to work together to find a solution. That’s one of the benefits of working with AnyVan compared to a traditional man and van broker. Unlike a broker, we make sure every driver meets the quality bar so that you don’t have to worry about a less-than-stellar experience.

If a driver’s rating falls below 4.5 stars and we've not been able to help them improve their service we remove them from the platform to ensure our customers still get the same reliable, high quality service they expect.

Our customers are satisfied with our punctuality 94% of the time! We know the unsettling feeling of staring out the window, waiting for the truck to arrive on moving day. That's why we provide you with an allotted slot on moving day, where you can expect your driver to show up, load the van, and be on their way. You also get live tracking on moving day, so you can check in on your move at any point throughout the journey.

Of course, things don't always go to plan and traffic jams do happen. That's why we'll refund your time slot fee if we don't meet it.

You can cancel or change your booking up to 48 hours before your move and get your money back.

That's the point at which we allocate your job to one of our trusted drivers and agree their payment.

Otherwise, you're good to make any modifications as needed beforehand.

Moving with AnyVan can be up to 40% cheaper than doing it with the traditional moving companies. You can get your quote within minutes, and we even offer a best price guarantee – so you know you're getting a fair deal.

That's thanks to our handy dandy logistics technology, pairing you up with a man and a van who are already headed in your direction.

Not only does this make our service more efficient and cost effective for you, it also makes our business model better for the planet.

We’re not your average moving company. With an NPS score of 74, our customers don’t just like us – they recommend us, again and again. Here’s why customers say they rate us:

We start by providing you with a personalised quote in just two minutes – either through our website, or on a quick phone call with a member of our team.

Our nationwide network of transport partners means that we can provide you with a quote for any day of the year, moving you to and from anywhere in the country.

Our quotes are calculated based on what you're moving, mileage, the size of team you need, and any extras you need (like packing, furniture assembly etc).

Yes! AnyVan offers a wide range of services including home removals, furniture courier services, and even storage.

We'll collect, store and redeliver your items – no matter where you are in the UK! Here's what you get with us: